Job Summary
We are looking for an experienced Quality Supervisor to lead the day-to-day activities of our Quality Control team and help ensure quality standards are consistently met across receiving, production, nonconformance, RMA and supplier-related activities.
This is a hands-on quality leadership role for someone who understands manufacturing Quality beyond inspection. You will serve as a technical resource and decision-maker for quality issues, working closely with Quality Technicians, Quality Engineers, Production, Planning, Purchasing and other teams to determine the appropriate disposition of materials and products.
The successful candidate will bring strong technical Quality experience, sound judgment and the ability to distinguish between an actual specification nonconformance and an acceptable condition based on objective requirements. You should be comfortable reading engineering drawings, interpreting GD&T and tolerances, evaluating risk, investigating root causes and making timely quality decisions in a manufacturing environment.
What You’ll Do
- Lead, coach and prioritize the daily activities of Quality Control Technicians based on production requirements, receiving activity, nonconformances, RMAs and other Quality priorities.
- Assign inspection and investigation activities based on urgency, risk, available resources and operational priorities.
- Serve as a front-line technical resource for Quality issues identified during receiving, production, assembly, RMA investigations and other daily operations.
- Evaluate quality concerns against engineering drawings, specifications, tolerances, inspection requirements, work instructions, customer expectations and other controlled documentation.
- Determine the appropriate disposition of materials and products, including acceptance, additional inspection or testing, conditional acceptance, rework/correction or Nonconforming/MRB status.
- Recognize when a quality issue exceeds established authority and appropriately escalate matters requiring Engineering, Quality leadership or customer approval.
- Monitor receiving inspection, production support, nonconformances, RMAs and other Quality activities to ensure work is completed accurately and efficiently.
- Coach Quality Technicians on inspection methods, documentation, technical requirements and consistent decision-making.
- Coordinate investigations of internal and external nonconformances and support containment activities.
- Partner with Quality Engineers on root cause investigations and corrective actions using tools such as 5-Why, Fishbone/Ishikawa, 8D, Pareto analysis, FMEA and Fault Tree Analysis.
- Coordinate daily receiving inspection activities and review inspection results to determine whether incoming material meets requirements or requires further evaluation or Quality Hold.
- Support supplier quality activities, including supplier investigations, corrective actions, PPAP, First Article Inspection (FAI) and supplier audits.
- Identify potential quality risks and consider the broader impact of quality issues on products, processes, customers and operations.
- Promote consistent, objective and technically sound Quality decisions across the organization.
What We’re Looking For
Experience & Education
- 5+ years of progressive Quality experience, preferably within a manufacturing, assembly, machining, automotive, aerospace or similar technical environment
- Previous supervisory or team-lead experience is required.
- Bachelor's degree in Mechanical, Industrial, Manufacturing, Quality or related Engineering field preferred; an equivalent combination of technical education and relevant Quality experience will be considered.
- Experience working in a high-mix/low-volume manufacturing or assembly environment preferred.
- Experience with incoming inspection and nonconformance processes required.
- Experience with supplier Quality systems preferred.
- Experience with PPAP and/or First Article Inspection preferred.
- Strong experience reading engineering drawings and interpreting GD&T required.
Technical Skills & Knowledge
- Strong understanding of dimensional inspection and measurement techniques.
- Ability to interpret engineering drawings, specifications, tolerances and GD&T.
- Working knowledge of ISO 9001.
- Knowledge of SPC and basic statistical methods.
- Hands-on experience with root cause analysis and corrective action methodologies.
- Familiarity with PFMEA, Control Plans, Process Flow, 8D, 5-Why and other Quality tools.
- Experience with inspection fixtures and gauges preferred.
- Strong Microsoft Office skills, particularly Microsoft Excel.
What Will Make You Successful
- You have true hands-on Quality experience and understand how Quality decisions affect manufacturing operations.
- You are comfortable making decisions based on facts, specifications, drawings, data and risk.
- You can recognize the difference between a legitimate nonconformance and a condition that meets requirements.
- You know when an issue can be resolved within your authority and when it needs to be escalated.
- You are a strong problem solver who can move an issue from identification through investigation, containment, root cause and corrective action.
- You can lead and develop Quality Technicians while maintaining high standards for accuracy, consistency and accountability.
- You work effectively across departments and can communicate technical Quality issues clearly to both technical and non-technical partners.
- You are organized, detail-oriented and able to prioritize competing Quality demands in a fast-paced manufacturing environment.
What Will Make You Successful
- You have true hands-on Quality experience and understand how Quality decisions affect manufacturing operations.
- You are comfortable making decisions based on facts, specifications, drawings, data and risk.
- You can recognize the difference between a legitimate nonconformance and a condition that meets requirements.
- You know when an issue can be resolved within your authority and when it needs to be escalated.
- You are a strong problem solver who can move an issue from identification through investigation, containment, root cause and corrective action.
- You can lead and develop Quality Technicians while maintaining high standards for accuracy, consistency and accountability.
- You work effectively across departments and can communicate technical Quality issues clearly to both technical and non-technical partners.
- You are organized, detail-oriented and able to prioritize competing Quality demands in a fast-paced manufacturing environment.
Who We Are
HAT is a rapidly growing designer and manufacturer of monitor mounting solutions, height-adjustable tables and other ergonomic office products with a diverse global customer base. We specialize in custom manufacturing and pride ourselves on innovative solutions, exceptional product quality and outstanding customer service.
Headquartered in Easton, PA, we also have offices and showrooms in Santa Clara, Los Angeles, New York City, Chicago and Denmark. At HAT, we believe our people are our greatest asset and we foster a collaborative environment focused on continuous improvement, innovation and employee success.
Why Join HAT?
Our comprehensive rewards package includes:
- Competitive salary
- Medical, dental and vision insurance
- 401(k) with company match
- Health Savings Account (HSA) with company contributions
- Paid time off and paid holidays
- Employee assistance and wellness programs
- Opportunities for professional growth and development
At HAT, we value hard work, collaboration and creative problem-solving. In this role, you’ll have the opportunity to make a direct impact on product quality, manufacturing processes and continuous improvement while working alongside teams across the organization. If you’re ready to bring your Quality expertise to an industry leader in ergonomic office solutions, apply today!
