Director, Customer Service

Salary Range: The salary range for this position is $63,900-$81,900. We expect to hire between $65,000- $70,000 for this position.

Eligibility for remote work: This position is fully onsite at Human Kinetics’ headquarters in Champaign, IL.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Applicants are not obligated to disclose expunged juvenile records of adjudication, arrest, or conviction as part of the application process.

Learn more about our perks and benefits here:

https://us.humankinetics.com/pages/human-kinetics-compensation-benefits-information

Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply.

Human Kinetics is committed to the full inclusion of all qualified individuals. As part of this commitment, Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact HR at 217-403-7543.

Human Kinetics Compensation & Benefits Information

Our compensation philosophy is to value the contributions of all HK employees and to reward exceptional performance exceptionally. To do that, we provide a standard increase to all HK staff, and we award merit increases and bonuses to people who make extraordinary contributions to the work we do.

Job Summary

This position is responsible for overseeing all aspects of the Customer Service Department, including customer order entry, customer inquiries, and customer credits. They directly supervise Customer Service staff. The Director, Customer Service will implement established policies and as needed, initiate, test, develop, & train to implement new processes and systems. They will provide analysis, feedback, and recommendations for improving internal/external processes and the customer experience. The Director, Customer Service will be the department liaison with other departments/divisions and management.