DUTY MANAGER

Job Summary: The successful applicant will be responsible for all hotel operations during overnight shift hours, focusing on front office operations, night auditing, guest and hotel safety/security and generally ensuring a professional and high quality service at all times.

Responsibilities:

• Communicating with all managers as required ensuring the smooth running of night operations
• Monitoring and coordinating all resort operations departments in the absence of the supervisory personnel
• Responding to, resolving and taking appropriate action on guest complaints or challenges to ensure good guest relations
• Greeting all guests, VIP's and groups arriving overnight
• Handling all emergencies, guest and/or employee accidents or security incidents, in conjunction with the security department and any other appropriate department and notifying management
• Supervising nightly housekeeping activities including monitoring public areas and housekeeping teams in the absence of the executive housekeeper
• Monitoring nightly food & beverage activities
• Preparing insightful reports to inform management decision-making and critical evaluation of work activities

Qualifications:

• Bachelor's Degree in Hospitality Management, Business Management or any related field
• Experience in a night manager role within the hospitality industry
• Good communication and written Skills
• Excellent leadership skills
• Customer service skills
• Proven experience with front office management systems

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