Unified Commerce Business Analyst

What you’ll do:

• Analyse and map end‑to‑end omni & retail processes, identifying gaps and dependencies

• Translate business needs into clear requirements, user stories, workflows, and documentation

• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) as well as the business

• Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts

• Support testing, validate solutions, and help drive release readiness

• Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces

• Support processes, including: 

• Performing integration impact assessments as part of the business case 

• Checking for duplication with existing applications or unused modules/features 

• Ensuring operability and confirming ownership within Business Technology for mission‑critical systems 

• Coordinating required involvement from the Enterprise Architect at defined checkpoints 

• Supporting Security (GISO) and Privacy requirements prior to contracting or onboarding decisions 

• Ensuring platform compatibility and flagging exceptions for approval 

What you bring:

• Retail / omnichannel background with a strong understanding of store & digital workflows

• Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward

• Strong problem‑solving skills and comfort with complex, interconnected systems

• Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows)

• Hands-on with JIRA, requirement refinement, and testing workflows

• Able to flex across channels as priorities shift

We’re looking for a self‑starter with a proactive mindset who works independently and can steer Unified Commerce initiatives end‑to‑end - which is why experienced navigating complex landscapes is essential. You’re detail‑oriented and a strong problem solver, thriving in a fast‑paced retail technology environment. You feel confident working through complex processes and enjoy collaborating with multiple Product Owners and teams. You bring experience across retail and omnichannel flows, with preferable exposure to SAP and integrations. As our Unified Commerce landscape evolves, flexibility is key, your work will span multiple channels and domains as needed.

What you’ll do:

• Analyse and map end‑to‑end omni & retail processes, identifying gaps and dependencies

• Translate business needs into clear requirements, user stories, workflows, and documentation

• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) as well as the business

• Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts

• Support testing, validate solutions, and help drive release readiness

• Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces

• Support processes, including: 

• Performing integration impact assessments as part of the business case 

• Checking for duplication with existing applications or unused modules/features 

• Ensuring operability and confirming ownership within Business Technology for mission‑critical systems 

• Coordinating required involvement from the Enterprise Architect at defined checkpoints 

• Supporting Security (GISO) and Privacy requirements prior to contracting or onboarding decisions 

• Ensuring platform compatibility and flagging exceptions for approval 

What you bring:

• Retail / omnichannel background with a strong understanding of store & digital workflows

• Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward

• Strong problem‑solving skills and comfort with complex, interconnected systems

• Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows)

• Hands-on with JIRA, requirement refinement, and testing workflows

• Able to flex across channels as priorities shift