Front Desk Agent

Experience the best of hospitality at Hyatt Regency Lisle near Naperville , a vibrant suburban retreat just minutes from downtown Naperville and major Chicago business hubs. Our team delivers exceptional service in a setting that blends convenience, comfort, and community. With spacious suite-style guestrooms, thoughtful amenities such as an indoor pool, fitness center, free self-parking, and an on-site restaurant and lounge, we create memorable stays for business and leisure travelers alike.

You’ll be part of a dedicated team that supports guests from check-in to departure and brings our brand’s warm hospitality to life every day. Learn, grow, and make a difference in a welcoming environment that values teamwork, professionalism, and continuous improvement. Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management.

By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality.

ESSENTIAL FUNCTIONS

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Hotel’s Reward Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
• Review the daily room availability and inform staff.
• Check status of departures on a daily basis.
• Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Ensure all necessary reports and forms are completed daily.
• SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.