Branch Manager

POSITION:

Branch Manager

REPORTING RELATIONSHIPS:

Regional Manager

FUNCTIONAL RELATIONSHIPS:

Branch Team Members, Dispatch, Customers, Suppliers, Finance, Procurement, Support Teams

LOCATION:

DATE EFFECTIVE:

Objective

Main Objective of the Position

Lead the branch activities across the territory, ensuring responsible business practices, and delivering company policies and procedures within limits of authority. Ensuring excellent customer relationship and market maximisation resulting in revenue, profit and cashflow targets being met.

Key Areas of Responsibility

Financial Performance

· Ensure branch financial budgets and targets are achieved. Establish a branch business plan that can be communicated with the branch team and wider business that outlines the strategic direction for the branch, in line with company expectations.

Customer & Sales Management

· Analyse the territory potential and the value of existing and prospective branch customers and manage sales activity for the branch. Identifying sales opportunities and forming a strategic coordinated approach that ensures sales targets are achieved, revenue is maximised and forecasts are accurate.

· Undertake a systematic call cycle that builds and maintains strong relationships with key branch customers, while prospecting and targeting customers for increased growth. Establishing customer plans to ensure effective customer management will be required.

People Leadership & Management

· Effectively recruit, manage and lead the branch team. Setting the standard for professional behaviour and leading by example. Provide direction, mentoring and training the team to ensure they are prepared and have the correct skill levels to carry out their roles effectively.

Reporting & Sales Pipeline

· Fully utilise the CRM processes for opportunities and customer contact for the branch. Ensure branch reporting is undertaken in line with company expectations.

Product Knowledge

· Must be an expert in the product knowledge to help resolve customer complaints and questions.

· Ensure to master every feature and benefit of each product.

Branch Standards Management

· Ensure the branch operates in line with company expectations in relation appearance, service levels and that the correct processes are adhered to.

Health & Safety

· Ensure branch Health and Safety targets are achieved and in line with company expectations.

· Maintain a safe system of work for the workplace.

· Proactive approach to emerging unsafe conditions.

· To comply with safe working practices as per job safety environmental assessments (JSEA’s), and safety operating procedures

· Alert employees to specific hazards. Give particular attention to new employees.

· Ensure you wear all necessary PPE and operate in a safe manner.

· Ensure you communicate near miss, incidents and hazards through our online system Vault or directly to your Line Manager

Leadership

· Actively leads team to high performance through coaching, mentoring and development activities

· Inspires others by setting and clearly communicating strategy to drive team members to achieve personal and team objectives

· Allocates resources and delegates tasks / projects in a way that supports and stretches team members to achieve desired individual and team outcomes

· Rewards and recognises team and individual successes

· Motivates team members by linking individual and team work to the achievement of Hynds strategy

· Empowers others to take ownership of their teams and ideas to deliver results

· Demonstrates courage by taking on tough challenges and leading through change

· Coaches others to be leaders

· Role models Hynds Values and creates an environment of excitement and energy that drives high performance.

Quality

· To maintain high standards to ensure quality work is carried out correctly and to the highest standard.

· To demonstrate that products meet the requirements of the customer.

Efficiency

· To achieve the planned outputs.

· To assist the group as delegated.

· To control your time at commencement, during and completion of the shift.

People & Communication

· Lead the communication process e.g. at pre-starts and Tool Box Meetings.

· Communicate to the team.

Planning

· Ensuring pre-start requirements are strictly adhered to.

Continuous Improvement

· Explore ways within the team environment to improve current systems and processes.

Training

· Complete on-going upskilling and training as required.

· Lead training and induction of new employees.

Other Duties

· Duties may be varied from time to time consistent with the employee’s training and skills and such varied duties are to be performed to standards that will be specified as required.

Hynds Values

A Place Where People Matter

· Passion is encouraged and our contribution matters

· Heading home safe and well at the end of each day is everyone’s priority

· Ongoing development for individuals and company growth

· Care for each other

Do What’s Right

· Work together and play to our strengths as one team

· Innovate and think creatively for continual improvement

· Stand up for what’s right with the courage to change

· Own our actions

Connect With Customers

· Deliver positive change with industry leading sustainable solutions

· Add value through quality, innovation, service and technical expertise

· Honest and transparent relationships founded on trust and credibility

· Act with integrity for sustainable and profitable success

Environmental, Health & Safety

Key Areas of Responsibility

· A sound understanding of Hynds Environment, Health & Safety and Injury Management policy, procedures, instruction, licences and values

· Ensures that the site, employees, contractors and visitors comply with Hynds Health, Safety, Environmental and Injury Management policy, procedures, instruction, licences and values

· Monitoring Health, Safety and Environmental performance

· Proactive management of hazards, risks, injuries and rehabilitation

· Accurate and timely reporting and investigation of incidents

· Facilitate meeting all site Environmental Resource Consent conditions

· Ensure all staff are given the opportunity to be engaged in Health, Safety, Environmental processes and procedures.

· Foster a strong and collaborative safety culture

· Facilitates and participates in regular Health, Safety, Environmental Meetings

· Identifies and facilitates the delivery of specific training for people to do their job safely

· Develops and delivers the Annual Health, Safety, Environmental Improvement site plan

Required Attributes

Industry Experience

· Experience of leading teams in a customer service environment to high performance through coaching, mentoring and development activities

Results Oriented

· Has passion/focus on results. Can demonstrate ability to change the result themselves and takes accountability for result.

· The ability to manage administration and work to tight deadlines in a calm, accurate and effective manner

Decisive and Intuitive

· Takes accountability for making things happen.

· Can make decisions and implement them effectively. Has relevant experience to guide decisions and will back themselves.

Excellent Customer Service

· Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

Team Player

· Flexible, reliable and customer focused. Communicates effectively with the wider team and operates in a respectful and supportive manner. Shares openly and willingly and is an active participant. Actively contributes to a positive team environment.

Technically Competent

· The ability to understand how our products work together to form solutions.

· A keen interest in our industry

· Strong computer literacy with experience in Outlook, Excel, and ERP - M3

Commercial Acumen

· To understand the value of our package, products and solutions.

· Ability to balance strategic and operational thinking with strong business acumen

· Can demonstrate business acumen and speak in clear business language.

· Is smart about business and understands the key levers that drive business performance.

Accurate with Detail

· To ensure customer orders are correct, and branch performance standards are met.

· Reporting is accurate, up to date and effective

Handle Pressure

· Able to co-ordinate multiple tasks and deliver to expectations even during times of stress and pressure.

Licences

· Relevant licences for vehicles and machinery

o Class 1 with F endorsement

Values

· Demonstrates an understanding and application of the Hynds values.

Health & Safety

· Practical understanding and experience of branch environment health and safety standards

· A reasonable level of physical fitness

· Ability to physically handle and move products up to 20 kg

· Operates in a manner that risk of harm to people, place and product is as low as is reasonably practicable