Job Title
Dealer Contact I
Job Category
Supply Chain Management
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented (Temporary) Dealer Contact I based at our Danville, IL facility.
What You Will Do:
- Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
- Investigate and resolve customer issues in a timely and professional manner.
- Process and monitor orders, claims, returns, and credit requests in accordance with established procedures.
- Provide updates on order status, shipments, and delivery information.
- Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs.
- Research and analyze information to identify solutions and ensure accurate transaction processing.
- Maintain records and documentation in accordance with company requirements.
- Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction.
Who You Are:
- Customer-focused and committed to delivering exceptional service.
- Organized and able to manage multiple priorities in a fast-paced environment.
- Effective communicator with strong relationship-building skills.
- Detail-oriented with the ability to analyze information and solve problems.
- Collaborative team player who works well across functions and departments.
- Self-motivated and adaptable when faced with changing priorities and business needs.
What You Will Need (Education):
- Bachelor's degree; or
- Associate degree with related experience; or
- High School Diploma/GED with relevant customer service, operations, or business experience.
Skills:
- Customer service and relationship management
- Problem-solving and critical-thinking skills
- Written and verbal communication skills
- Organizational and time management skills
- Data entry and recordkeeping accuracy
- Proficiency with Microsoft Office applications
Experience & Abilities:
- Experience supporting customers, dealers, suppliers, or business partners.
- Experience processing orders, claims, returns, credits, or related transactions preferred.
- Ability to work effectively with multiple stakeholders and departments.
- Comfortable handling competing priorities while maintaining accuracy and professionalism.
- Ability to investigate issues, analyze information, and make sound recommendations.
Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
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Job Type
Contractor
Time Type
Full time
40
Travel Required
No
Primary Location
HY US Danville, IL
Address
1010 East Fairchild Street
Zip Code
61832
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
