The Service Manager is responsible for overseeing the daily operations of HYTORC South Africa’s Service Department. This role ensures the efficient repair, calibration, and maintenance of industrial bolting tools while delivering exceptional customer service. The ideal candidate will be a technically skilled leader with a strong background in mechanical or electrical systems and a passion for operational excellence.
Key Responsibilities
- Lead and manage the Service Department (Inhouse and Mobile Van) team, including technicians and support staff to foster a culture of accountability, efficiency, and continuous improvement.
- Plan, prioritize, schedule and coordinate service activities to meet customer deadlines and improve turnaround times.
- Drive technician productivity and ensure consistent delivery of high-quality service work.
- Diagnose and troubleshoot tool issues, ensuring accurate repairs and calibrations.
- Maintain workshop safety, cleanliness, and compliance with HYTORC global standards.
- Assist to Monitor and manage inventory of spare parts, tools, and consumables.
- Ensure accurate documentation of service reports, job cards, and calibration certificates.
- Liaise with customers to provide technical support and resolve service-related queries.
- Collaborate with Sales and Operations to support customer satisfaction and business growth.
- Implement continuous improvement initiatives to enhance service delivery.
Qualifications & Experience
- Technical diploma or degree in Mechanical/Electrical Engineering or related field.
- Minimum 5 years’ experience in a service or technical support role, preferably in industrial tools or equipment.
- Proven leadership and team management experience.
- Strong troubleshooting and diagnostic skills.
- Familiarity with ISO standards and calibration procedures is a plus.
- Strong Computer Skills
Skills & Attributes
- Customer-focused with excellent communication skills.
- Detail-oriented and organized.
- Proactive problem solver with a hands-on approach.
- Ability to work under pressure and meet deadlines.
What We Offer
- Competitive salary and benefits.
- Training and development opportunities.
- A collaborative and innovative work environment.
- The chance to be part of a global leader in industrial bolting solutions
