Overview
The Team Relations Specialist acts as a liaison for all Team Members. This involves receiving and effectively handling Team Member concerns and escalating the concerns to the level of appropriate action. This position will provide recommendations for addressing issues and concerns, as well as helping to resolve conflict in the workplace, which may require conducting investigations.
Responsibilities
(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)
- Always maintains a professional behavior and demeanor creating a positive working environment and leading by example.
- Assists in resolving Team Member’s concerns and gauges Team Member morale daily.
- Ensures that management is aware of any issues and concerns in the work environment by communicating daily with the Team Relations Manager.
- Ensures uniform application of MNAe policies through internal audits and investigations, reporting issues to department supervisors, and escalation of issues to the appropriate management team.
- Advocates for the treatment of all Team Members in a way that is fair and consistent with MNAe policy.
- Provides guidance and support to the department management team when addressing a Team Member’s attendance, work performance or behavior which may require corrective action.
- Serves as a liaison to acquire needed information for Team Members or to arrange meetings with the appropriate personnel.
- Assists in training Team Members and Management on company policies and procedures.
- Creates and presents various presentations and reports as requested.
- Assists with administrative tasks.
- Adheres to and interprets MNAe policy, which may include conducting training.
- Complies with and promotes safety in the workplace.
- All other duties as assigned.
AUTHORITY & SCOPE
This role operates within defined corporate policies and procedures and exercises judgment appropriate to its level of responsibility. The position may influence decisions related to functional operations, processes, or recommendations and escalate matters as required
Supervisory Responsibilities: No
Qualifications
(The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)
Required Knowledge, Skills, & Abilities:
- Knowledge of Federal and State employment laws and regulations.
- Ability to conduct legally defensible investigations leading to a resolution of employee complaints.
- Ability to interpret company policies and procedures and to ensure fair and consistent administration.
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
- Excellent communication, organization, and interpersonal skills
Preferred Education & Experience:
- Professional HR Certification (SHRM-CP or PHR)
Working Conditions
- Spends 20% of time in the office and 80% on the production floor (climate controlled)
- Works an 8-hour shift that could include 1st, 2nd or 3rd shift.
- This job position is located in Montgomery, Alabama.
