IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
220 Commercial Lending
Job Summary:
The Head Teller is responsible for supervising, developing, and maintaining an effective teller operation team through proper selection and assignment of staff to branches. Responsible for reconciling general ledger accounts, analyzing teller and branch related reports and ensuring teller policies and procedures are being adhered to mitigate Market losses.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Oversee the overall teller operations of the retail branches:
- Supervise, coach, and develop Teller Operation Staff
- Reconcile teller general ledger accounts and maintain research documentation
- Oversee teller policies procedures are properly trained and followed based on the volume and variety of transaction complexity displayed in the market
- Teller Policy and Procedure Follow up training
- Ensure proper cash levels are established and maintained at a Market level
- Evaluate and amend as needed teller processes, policies, and procedures and determine effectiveness based on the volume and variety of transaction complexity displayed in the market
- Evaluate and establish loss tolerance guidelines for coaching and counseling.
- Review and approve all teller counseling before supervisor enters into HR system and presents to employee
- Manage and analyze various reports in according to policy and procedures
- Support retail management with reports to aid in the completion of performance reviews, evaluations, and end of year recognition
- Review and approve all teller promotions for Uni II and Assistant Teller Supervisor
- Observations, Interviews, Memo and Certification package
- Assist in hiring process
- Manage post robbery duties and maintain reports
- Attend, participate, facilitate meetings and organize recognition as needed
- Review, conduct and approve Market quarterly cash audits
- Assist with teller staffing, movement of borrowed tellers, and teller system set ups
- Ensures dual control procedures are followed
- Maintain counterfeits records, ensure procedures are followed
- Oversee Teller Operation Branch set up for new branch openings and closing
- Maintain quarterly immediate credit files review and updates on teller system
- Manage cashier checks authorized signer set up and presentation to board for approvals.
- Ensure all teller related problems and customers complaints are resolved promptly
- Conduct research on internal investigations and/or customer disputes
- Conduct monthly audits as received from various departments
- Review and approve all team member alarm and cash ordering system access
- Actively participates in all Corporate Teller Operations initiatives
- Conduct branch visits to evaluate teller staff and teller supervisors regarding teller procedures and service levels (Follow up training and development is 40%-45% of time expectation to be spent in the branches)
- Other duties as assigned
SKILLS
- Excellent verbal/written communication skills.
- Self-Motivated (Self initiative)
- Good organizational skills
- Active Listening
- Complex Problem Solving
- Management of Personnel Resources
- Critical Thinking
- Monitoring
- Systems Analysis
- Systems Evaluation
EDUCATION & EXPERIENCE
- High School graduate; some college hours preferred
- 3-4 years banking/teller experience preferred.
