Overview
The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.
Responsibilities
Responsibilities:
- Support stores by providing override authorizations and analyzing customer credit accounts
- Troubleshoot and resolve customer account and invoice issues in partnership with store teams
- Respond to inbound customer calls and assist with payment posting errors, sales tax questions, invoice requests, and delinquent accounts
- Clearly communicate and explain credit policies to customers
- Monitor delinquent accounts and conduct outbound collection calls and follow-up correspondence
- Post customer payments accurately and research account discrepancies
- Reconcile customer accounts, including payment issues, sales tax adjustments, and invoicing errors
- Track and return assigned calls promptly to ensure customer satisfaction
- Utilize collections systems to monitor past-due invoices and maintain accurate collection status
Qualifications
Qualifications:
- High school diploma required; Associate or Bachelor’s degree in Accounting, Finance, or Business preferred
- 2–3 years of Accounts Receivable experience, including customer service, collections, credit approval, or account setup
- Experience working in a team-based corporate environment
- Strong verbal and written communication skills
- Excellent attention to detail and organizational abilities
- Proficient computer skills, including intermediate Excel and Word; 10-key by touch preferred
- Working knowledge of Generally Accepted Accounting Principles (GAAP)
- Experience with JDA/AS400 or large ERP systems is a plus
