HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    IB

    Ibex

    Customer Service

    Assistant Manager, IT PMO

    Lahore, PakistanOn-SiteFull-time5–7 yrs experiencePosted 1mo ago
    All Ibex jobs

    Job description

    Overview

    We are looking for a PMO to manage end-to-end AI and enterprise integration implementations. The role requires a mix of technical understanding, client coordination, project execution, and vendor management.

    The ideal candidate should be able to work with clients, development teams, and third-party vendors while driving projects from scoping to production rollout.

    Responsibilities

    • Possess a solid understanding of industry best practices related to IT architectures, including Telephony, Networking, Cloud Computing, and Information Security
    • Support the planning, design, and implementation of IT infrastructure and solution projects
    • Assist in preparing technical responses for RFIs/RFPs and contribute to solution design and pricing inputs
    • Gather and analyze client requirements and help propose suitable IT solutions aligned with business needs
    • Coordinate with internal teams and support client interactions during project execution
    • Assist in managing project timelines, deliverables, and documentation
    • Create and maintain project schedules
    • Monitor project progress, identify risks/issues, and escalate when necessary
    • Ensure adherence to organizational processes, compliance, and project governance standards

    Qualifications

    Qualifications, Skills, and Experience

    • Bachelor’s Degree in Computer Science, Information Technology, or a related field
    • 5–7 years of relevant work experience in IT solutions, infrastructure, or project delivery
    • Basic to intermediate understanding of Project Management practices and frameworks
    • Knowledge of Agile/Scrum methodologies is an added advantage
    • Good understanding of networking and telephony concepts
    • Basic knowledge of databases (SQL/MySQL) and software development concepts
    • Familiarity with Project Lifecycle (Initiation, Planning, Execution, Monitoring, Closure)

    Core Competencies

    • Ability to support project initiation and planning activities
    • Exposure to project scoping, scheduling, risk tracking, and stakeholder coordination
    • Experience in preparing and maintaining project documentation (project plans, risk logs, status reports, etc.)
    • Hands-on experience with project management and issue tracking tools
    • Ability to work in Agile, Waterfall, or Hybrid project environments
    • Basic understanding of product design thinking and feature breakdown
    • Good communication skills for working with cross-functional and geographically distributed teams
    • Strong problem-solving and analytical thinking abilities
    • Ability to manage multiple tasks or small projects concurrently
    • Willingness to learn new technologies and adapt to changing environments
    • Awareness of organizational processes and compliance requirements
    • Team player with the ability to collaborate effectively across teams
    • Basic stakeholder and conflict management skills

    Additional Requirements

    • Strong documentation and technical writing skills
    • Ability to quickly understand new domains and business requirements
    • Experience working in a collaborative, fast-paced environment
    • Flexibility to work in different time zones (including Eastern Time, if required)

    Job details are sourced from the employer's original posting.

    Open job posting
    IB

    About the company

    Ibex

    Ibex is a global leader in customer experience solutions, providing a comprehensive suite of services including customer support, technical support, and sales.

    View all Ibex jobs
    Industry
    Customer Service
    Open roles
    265

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.