Overview
Our Support Specialist assists all clients in our small business segment at different points in the customer life cycle. You’ll interact with Job Board Clients via phone and email to help them resolve any issues they may have with their account or to educate them on how to optimize their accounts effectively to reach their hiring goals.
Responsibilities
- Have a consultative approach to understand the client’s pain points and suggest a solution approach to “WOW” them.
- Be the client’s product expert across their ever-growing suite of products. Educate their clients so that they get the most value.
- Be driven to achieve Client-Centric KPIs such as CSAT and Conversion.
Qualifications
Required Skills
- Strong oral and written language skills.
- Ability to learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
- Passionate about helping customers find a resolution to their problems
- Ability to work well under pressure, multi-task, and prioritize responsibilities
- Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your work style
- Motivated to handle a high volume of inbound volume each day leading to positive client outcomes
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Proficient in internet navigation and MS Office.
- Strong administrative skills.
Qualifications
- Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
- 1+ year experience in customer service or business-to-business client support
- Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
- Proficient in internet navigation.
- Must pass a criminal background check and drug test.
