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    iCapital Network

    Financial Technology

    Salesforce Administrator - Assistant Vice President

    Toronto, CanadaRemoteFull-timeCA$95k – CA$110k / yearPosted 4d ago
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    Job description

    About the Role

    iCapital is looking for a Salesforce Administrator to take hands-on ownership of the Salesforce estate, spanning multiple organizations supporting the Distribution, Enterprise, Structured Investments, and Data Solutions teams.  Working alongside a close-knit team to drive platform stability, data quality, and commercial capability, this is a role for someone comfortable walking into complexity, assessing it clearly, and building solutions that last.

    Responsibilities

    • Support daily Salesforce operations, including user requests, ticket resolution, and stakeholder communication.
    • Lead the assessment, documentation, and enhancement of Salesforce configuration across multiple organizations including environments where formal ownership is being established.
    • Gather and translate business requirements into scalable, user-friendly solutions.
    • Configure standard Salesforce tools such as Flows, approval processes, reports and dashboards.
    • Manage user and license administration (i.e. setup and deactivation, roles, profiles, permission sets, sharing rules).
    • Partner with an external delivery partner and progressively take ownership of complex configuration and build work as internal capability scales.
    • Maintain and manage sandbox environments for testing and deployment.
    • Collaborate with teams using integrated platforms.
    • Troubleshoot and fix bugs as needed.
    • Monitor Salesforce releases and recommend relevant platform improvements.
    • Communicate platform updates and provide user training as needed.

    Qualifications

    • 5-7+ years of hands-on Salesforce Admin experience
    • Bachelor’s degree or equivalent experience in a related field
    • Salesforce Administrator certification is required; Salesforce Advanced Administrator certification is a plus
    • Experience with Salesforce Data Cloud, Agentforce, Marketing Cloud or integrated platforms such as HubSpot, Cvent, or Tableau is strongly preferred
    • Experience working across multiple Salesforce orgs, including environments with limited existing documentation
    • Familiar with financial services, fintech, or alternative investments is a plus
    • Excellent written and verbal communication skills with attention to detail
    • Able to document processes and contribute to internal knowledge management
    • Comfortable working independently while collaborating across teams

    Benefits

    We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

    The base salary range for this role is CAD 95,000 to CAD 110,000. iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees. The Company pays 100% of the premium for all Group Benefits for you and your dependents.  Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability.  We offer a variety of Retirement Plans which have a company match.   We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.  Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us
    Twitter: @icapitalnetwork |
    LinkedIn: https://www.linkedin.com/company/icapital-network-inc
    Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

    iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination.  iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

    Job details are sourced from the employer's original posting.

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    About the company

    iCapital Network

    iCapital Network is the financial technology platform democratizing alternative investments with complete tech-based solutions for investors, advisors and asset managers. The firm’s flagship platform offers high-net-worth investors and independent wealth advisors a curated menu of private equity and hedge funds at lower minimums with a full suite of due diligence and administrative support in a secure digital environment. Banks and asset managers leverage iCapital’s tech-enabled services to streamline and scale their private investments operational infrastructure. iCapital was included in the 2018 Forbes FinTech 50 and as of June 30, 2018 serviced more than $6 billion in invested capital across more than 14,000 underlying accounts.

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    Industry
    Financial Technology
    Open roles
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