Since 1991, ICE Western Sales has been manufacturing custom HVAC solutions for commercial and industrial clients. With a team of 250+ employees, our commitment to service, safety, and innovation continues to drive our success. Titan Matrix, a division of ICE Western, designs high-performance HVAC systems for mission-critical data center environments.
Why Choose ICE Western
- Industry Leader: Join an established and growing manufacturer.
- Career Growth: Build your career through training, development, and advancement opportunities.
- Innovative Environment: Work with advanced technology in a modern manufacturing facility.
- Great Team: Be part of a collaborative culture focused on quality, safety, and continuous improvement.
Position summary:
The Parts Sales, Warranty & Shipping Coordinator is responsible for coordinating parts sales, customer orders, warranty claims, invoicing, and outbound shipments. This hands-on role works closely with customers, warehouse staff, service, sales, purchasing, and other internal departments to ensure orders and warranty requests are processed accurately and delivered on time.
Key Responsibilities:
- Respond to customer inquiries regarding parts, pricing, availability, orders, and warranty claims.
- Process parts orders, quotations, invoices, and warranty claims.
- Identify and coordinate replacement parts using equipment information, manuals, drawings, and parts lists.
- Locate, pick, verify, package, and prepare products for shipment.
- Generate invoices, packing slips, shipping labels, and other required documentation.
- Verify purchase orders, billing information, pricing, and order accuracy.
- Coordinate with warehouse staff, carriers, suppliers, and internal departments to ensure timely fulfillment.
- Track shipments and resolve delivery, billing, and order discrepancies.
- Communicate with customers regarding order status, shipments, warranty claims, and resolutions.
- Maintain accurate parts, shipping, invoicing, inventory, and warranty records in the ERP system and MS Excel.
- Assist with inventory control, cycle counts, and general warehouse duties as required.
- Identify recurring warranty or parts issues and communicate concerns to management.
- Ensure compliance with company procedures and applicable shipping requirements.
Qualifications:
- Previous experience in parts sales, shipping, logistics, order fulfillment, customer service, invoicing, warranty administration, or a related role.
- Experience in HVAC, manufacturing, mechanical, or industrial environments is an asset.
- Strong organizational, communication, customer service, and problem-solving skills.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office (Excel, outlook etc.) and ERP or inventory management systems.
- Ability to read and interpret basic technical documents, equipment manuals, drawings, or parts lists is an asset.
- Basic accounting or invoicing knowledge is an asset.
- Ability to manage multiple priorities in a fast-paced environment.
- High school diploma or equivalent required.
WHAT WE OFFER:
- Competitive compensation based on experience and trade tickets
- Health, dental, and vision coverage – premiums fully paid by ICE Western
- Paid vacation
- RRSP match
- Apprentice sponsorship
- Tool purchase support
- Safety footwear & eyewear allowances
- Company events and team initiatives
Acknowledgement of Job Description:
I have read and understand the job description regarding my employment with ICE Western Sales Ltd.
