Operations Manager

About iDC Logistics

iDC Logistics is a leading third-party logistics (3PL) provider offering integrated warehousing, distribution, transportation, fulfillment, cross-docking, reverse logistics, and value-added services. We are committed to operational excellence, customer success, and continuous improvement across our growing network of facilities.

Position Summary

iDC Logistics is seeking a results-driven Operations Manager to lead warehouse and distribution operations at our Fontana facility, a 189,523-square-foot distribution center featuring 30 loading docks. This position plays a critical leadership role in driving operational excellence, customer satisfaction, safety, productivity, and employee engagement within a fast-paced 3PL logistics environment.

The Operations Manager is responsible for planning, directing, and managing all warehouse operations including receiving, inventory control, order fulfillment, shipping, customer service, labor management, safety compliance, and continuous improvement initiatives.

The successful candidate will be a hands-on leader with strong experience managing large-scale distribution operations, developing high-performing teams, and implementing process improvements that enhance productivity and profitability.

Job Responsibilities

· Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.

· Oversees customer relationships and the meeting or exceeding of customer expectations in terms of LOS and KPI requirements including the timely, damage free and accurate shipment of goods.

· Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives.

· Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.

· Establish standard operational procedures (SOPs) and continuous improvement activities to achieve optimum efficiency and budgeted return on investment (ROI) objectives.

· Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.

· Provide for the safety and well-being of all subordinate personnel.

· Create and maintain high levels of employee productivity and engagement.

· Meet or exceed customer expectations pertaining to timeliness and quality of service.

· Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.

· Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.

· Effectively resolve customer service problems with timely customer interaction and problem-solving skills.

Minimum Required Qualifications

· 5-7 years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.

· Experience managing facilities exceeding 100,000 square feet.

· Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.

· Excellent interpersonal and communication skills, both verbal and written.

· Demonstrated ability to develop and maintain collaborative relationships among all levels of an organization.

· Computer literacy with MS Office Suite essential; prior experience with Warehouse Management (WMS) and Yard Management Systems desirable.

· Bachelor's degree in Supply Chain, Logistics, Business Administration, Operations Management, or equivalent combination of education and experience.

Preferred

• Multi-client 3PL experience.
• Bilingual English/Spanish preferred.