Highlights:
- Our Team is very motivated for the success of the mission, also the contract is very flexible with hours.
- The Team is separated into 7 different tasks, and each task has its part in order to guarantee the success of the mission/warfighter.
- You’ll have the opportunity to review the different technologies and understand our environment and the impact across the globe.
- Customer support is a huge factor for our Client and to understand the requests from around the world.
- You’ll become well-versed in Windows Servers, Nutanix, ESXI, along with other technologies.
Typical Day: Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation..
Tasks:
- Install, configure, and upgrade desktop hardware, operating systems, and software.
- Diagnose and resolve end-user issues (software errors, hardware failures, network problems).
- Troubleshoot printing issues (drivers, queues, printer connectivity).
- Reset or unlock user accounts and passwords.
- Set up new desktops, laptops, monitors, docking stations, and peripherals.
- Ensure systems have updated antivirus/antimalware protection.
- Apply patches and updates to operating systems and applications.
- Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools).
- Push software updates via MECM, PowerShell or other management tools.
- License tracking and compliance.
- Respond to tickets, phone calls, chat requests, and walk-ups.
- Escalate complex issues to higher-level support or specialized teams.
- Document troubleshooting steps and resolutions in the ticketing system.
Requirements:
Education: Bachelor’ s Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience. (Desired not required)
Education Substitution: Two (2) years’ experience may be substituted for an associate’s degree.
Experience: Four (4) Years.
- Must be a US Citizen.
- Must be able to obtain and maintain an active DoD Secret Clearance.
- Must have at least four (4) years of relevant experience working in an IT or Service Desk environment.
- Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+).
- Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory.
- Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications.
- Ability to work in a fast-paced and constantly evolving environment.
**** Certifications IAT Level II. (Security+ CE) ****
- Security clearance/IT access requirement – Secret/IT level – II.
- Investigation requirement – Tier 3 (T3) (equivalent or higher).
- Computing Environment (CE) Certifications to be determined by government upon final job assignment.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail.
- Strong written and verbal communication skills.
- Excellent analytical, quantitative, and organizational skills.
- Good interpersonal skills and communication with all levels of management.
Desired Qualifications:
- Microsoft Certified Modern Desktop Administrator Associate, or equivalent.
Physical Requirements: Ability to lift and move desktop equipment.
Shift & Work Schedule:
- Shift work required.
- The Contract has the flexibility to allow employees to work either 8 hours for 5 days and/or 10 hours for 4 days, along with weekend and night coverage, at the Program Manager’s discretion.
- Note differential is not provided.
Clearance: US Interim Secret/US Secret clearance required
Citizenship: Current US Citizenship required
Location: Clarksburg, WV
Ideal Innovations, Inc. is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
Ideal Innovations, Inc. is a VEVRAA Federal Contractor.
