PC LAN Manager (28653)

This position is responsible for the management of a major IT operational unit and includes planning, leading and managing technical and professional staff supporting the Local Area Network (LAN) and client IT infrastructure lifecycle for 4,300 employees (5,500 PC’s) including desktops, laptops, thin clients, smartphones/tablets, software, printers, scanners, file/print servers and other office peripheral equipment.  Activities include the installation and configuration of hardware and software, incident resolution and moves/adds/changes of people and equipment.  Manager develops, maintains and monitors schedules and manages resources.  Troubleshoots, tracks, reports and resolves incidents affecting product performance and/or service levels.  Ensures adherence to policies, standards and procedures.  Applies effective project management techniques to ensure that budget targets and delivery deadlines are met.  Establishes key metrics to measure and manage capacity, demand and performance.  Monitors the progress of established goals and objectives.  Initiates process improvements to optimize operations and service level efficiencies.  Directs the procurement / acquisition process.

Bachelor's degree in an Information Technology related field or Business Management/Administration and five (5) years of related work experience which includes three (3) years of management or supervision of an IT service desk or desktop support team in a medium-large enterprise (2,000+ users). An equivalent combination of education and related experience beyond the minimum requirements may substitute for the experience requirement on a year-for-year basis. Additional years directly related experience may substitute for the minimum education requirement.

- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.

- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.

SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.