Service Desk 2/SD2 (37310)

This position will function as a skilled Service Support Specialist with specific responsibilities that include:

1. Understanding of Desktop Support and Services.

2. Understanding of Active Directory, user authentication and authorization and identify and access management.

3. Uses creativity and innovation to automate and streamline processes and procedures.

4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.

5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.

6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT

7. Ability and experience to work with SCCM version 2012.

8. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

1. 2 total years I.T experience.

2. 5 years customer service experience

3. 2 Years Troubleshooting experience

4. 1 year knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.

5. 1 year experience with Active Directory.

6. Contributes to continuous process improvements to increase the efficiency of section.

7. Excellent communication skills both written and oral.

Desired Skills/Time

• Certifications A+ series

• Certifications in Microsoft

• Powershell 3.0 scripting background.

• Certifications in Microsoft tools and technologies.

• Certification/classes in SCCM

• ITIL Knowledge and ITSM Tools

Additional Information : 

- "All your information will be kept confidential according to EEO guidelines".

- All candidates who are authorized to work in US are encouraged to apply.

- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.