Salesforce Solutions Manager

Are you passionate about innovation that transforms everyday products into extraordinary experiences?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Digital Technology Solutions: Accelerating innovation through data, technology and digital transformation, building intelligent solutions that enhance experiences and power smarter decisions.

The role is based in Chennai, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Build trusted relationships with business stakeholders across functions and regions.
• Facilitate discovery sessions, workshops, and requirements gathering activities.
• Understand business objectives, pain points, and opportunities for improvement.
• Drive alignment across stakeholders and help resolve competing priorities.
• Manage Salesforce projects and coordinate activities across business, technical teams and vendors.
• Drive backlog refinement, prioritization, and release planning activities.
• Maintain a strong understanding of Salesforce platform capabilities.
• Recommend standard Salesforce solutions and best practices whenever possible.
• Perform light-to-moderate Salesforce administration and configuration activities as needed.

What Makes You the Right Fit

• Bachelor's degree in Computer Science, Information Technology, Engineering or any other relevant discipline.
• Minimum 10-12 years of experience in Salesforce Solutions/Project Management and Business Analysis, preferably within a global organization.
• 3 years of hands-on Salesforce experience.
• Demonstrated ability to manage and influence business stakeholders.
• Proven experience collaborating with cross-functional business and technical teams.
• Strong understanding of Agile delivery methodologies.
• Solid expertise across Salesforce platforms and capabilities, including: Sales Cloud, Service Cloud, CPQ, Experience Cloud, Account Engagement, Reports & Dashboards, Security & Sharing Concepts, Integration.
• Excellent written and verbal communication skills.

How would you stand out?

• Experience working in Agent force, Einstein AI and CRM Analytics is preferred.

Why Choose Us

• Multinational and supporting environment
• Health insurance
• Training opportunities
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more