About Sitecore:
Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
About the position:
The Help Desk Analyst is responsible for providing Level 1 and Level 2 technical support to end users across APAC, EMEA, and North America within a 24x5 roster based support environment.
The role acts as a first point of contact for users experiencing IT issues or requiring technical assistance. The successful candidate will be expected to demonstrate strong troubleshooting, ticket ownership, communication, and customer service skills while supporting a broad range of technologies, including Microsoft 365, Windows, macOS, mobile platforms, end user hardware, networking, identity and access, and cloud services.
The Help Desk Analyst will work collaboratively with L3 engineering teams, infrastructure teams, application support teams, and third-party vendors to ensure issues are resolved efficiently and users receive high quality support experience.
This Help Desk team plays a key role in delivering excellent end user experience across Sitecore. With a strong focus on end user services, responsiveness, and ownership. The team supports Sitecore end users globally while maintaining consistently high standards of technical support and service quality. The right candidate will need to fulfill this standard.
Key Responsibilities:
Required Skills & Experience:
We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.  At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.  With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.  Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.  About the client: Sitecore  Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.