Our customers are internal and technical: developers, architects, platform engineers, system administrators and implementation teams.
You'll understand their workflows, friction points and adoption barriers deeply, build named relationships with the ones who matter most, and treat their day-to-day experience — from APIs and SDKs to documentation and onboarding — as the truest measure of whether the product is working.
Own the problem, the customer and the outcomes for a programme or product line — you set the what and the why, and partner with engineering and architects on the how.
• Live in your customers' world — lead discovery with developers, architects and platform engineers, build deep named partnerships, and turn real evidence into a prioritised, outcomedriven roadmap.
• Advocate relentlessly for developer experience — API and SDK usability, documentation quality, onboarding and adoption — as the measure of product success, and get ahead of needs customers haven't yet named.
• Translate customer needs and business strategy into clear, testable requirements and acceptance criteria the team can build against with confidence — and set the standard for how that's done across the team.
• Make the prioritisation and trade-off calls that balance immediate customer value with longterm product health, drawing on technical trade-offs such as build vs buy, scalability and extensibility without getting lost in them.
• Use AI as a force multiplier across discovery, analysis and documentation, and raise the bar for how the team applies it — while the product judgement stays yours.
• Partner with architects and engineers as an equal, challenge assumptions constructively, and be the product partner they seek out to make hard calls faster and with less friction.
• Coach and mentor other product managers, share what you learn, and lift the practice around you rather than holding knowledge to yourself
• A genuine product mindset — you think in customer outcomes, adoption and business value, not in features or technology for its own sake.
• Deep obsession with your customers — here, developers, architects and platform engineers
— and a track record of advocating for their experience and shifting product direction because of it.
• Substantial product management experience in B2B enterprise, platform, developer or infrastructure products, with a record of independently owning outcomes at programme or product-line level.
• Proven customer discovery and co-creation skills, and the ability to turn real evidence into a clear roadmap and requirements others build against.
• Enough technical fluency to engage credibly with engineering and architecture — you can read
APIs, schemas, logs and code to understand impact (writing production code is not required).
• Confidence making prioritisation and trade-off decisions, and the influence to align engineers, architects and senior stakeholders without authority.
• Excellent communication — you translate technical complexity into business language and business strategy into clear product direction, and present confidently to leadership.
• Experience coaching or mentoring other PMs, and setting standards the team adopts.
• An AI-first way of working, and the judgement to know where AI helps and where it doesn't.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.  At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.  With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.  Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.  About the client: Sitecore  Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.