KYC Analyst

Job Title

KYC Analyst

Job Description

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your Team:

Compensation details will be shared by the recruiter during the first interview.

This role sits within the KYC team, reporting into the KYC Team Lead/Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations. KYC Analysts bring a layer of experience and quality oversight above the Associate population.

Your role in the Team’s Success:

IG is growing its retail KYC team in Kraków, and this role owns the more complex end of client onboarding. As a KYC Analyst, you'll handle higher-risk and exception cases, support and guide junior colleagues, and help keep onboarding fast, accurate, and compliant as our retail client base grows.

 What you’ll do:

• 1–2 years' experience performing KYC/AML activities, ideally within retail financial services.
• Solid understanding of end-to-end KYC and retail client onboarding processes.
• Strong risk awareness (operational, compliance, and reputational).
• Strong problem-solving and analytical skills.
• Familiarity with AML/KYC regulations and industry guidelines.
• Good working knowledge of MS Excel; comfortable working with data and operational reporting.
• Excellent written and spoken English communication skills.
• Experience working with an internationally regulated retail client base.
• Confident handling client queries and resolving complaints through at least one channel (email, phone, or other communication channels), with good judgement on escalation.

What You'll Need:

• Experience training, coaching, or mentoring junior team members.
• Exposure to process improvement, quality assurance, or audit work.
• Experience partnering with internal or external audit teams.
• Experience using AI tools to support day-to-day work. 

The perks:

• Competitive salary & benefits plan 
• Life Insurance
• My Benefit Platform
• Medical Insurance with Medicover
• 1 additional day off to celebrate your Birthday     
• 2 additional days off a year for voluntary work 
• Share Plans for Employees 
• Free lunch at the office (ones per week)
• Employee Assistance Program 
• We work in hybrid working model 

Number of openings

1