Join ibet Group, where innovation meets integrity. We lead the way in fair play and cutting-edge technology. Our mission? To shape the future of sports betting and casino entertainment, built on smart, transparent, and responsible gaming.
This key position will work with all departments where customer touchpoints exist, ensuring full compliance with every process. With support from the wider Account Management function, retention is the key KPI here, utilizing both existing processes from the business, as well as scope to introduce new, creative methods to retain this customer segment.
What You Will Do:
- Build exceptional relationships with our high-value customer base
- Become an expert in resolving problems efficiently, utilizing Customer Experience and other departments
- Feed into the future VIP Strategy, becoming the voice of the customers and striving for a player-led experience
- Proactively contact customers by phone, email and chat to remove pain points in their activity, highlight safer gambling tools, fulfill AML obligations and gather feedback.
- Provide regular reporting on customer activity whether on an individual, brand or market level.
- Monitor key customer activity, identifying opportunities to improve their experience with the group.
- Plan and execute exciting campaigns to ensure competitiveness and a fair level of reward
- Utilize the Gift and Events Budget to reward players
Your Experience:
- At least 2-3 years experience in iGaming
- Experience in working in a high-profile customer-focused environment
- Strong relationship-building skills, and the ability to build trust
- Commitment to providing world-class service to valuable customers also on weekends.
- Understanding the differences of regulated and unregulated markets
- A clear understanding of Safer Gambling, AML and Compliance policies in relation to Account Management Activity
- Excellent communication skills with the ability to challenge product and process
- Literate in Microsoft Office/Google equivalent
- Fluent Norwegian and English are required for this role, and proficiency in additional languages is considered a strong advantage.
Please note that our office is based in Malta, and this role is fully onsite. ibet Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
