Assistant Manager - ISG-ISG

Job Summary
We are looking for an experienced L3 Infrastructure & Endpoint Management Engineer with expertise in BMC Client Management (BCM), BMC TrueSight Server Automation and Microsoft SCCM/MECM. The candidate will be responsible for enterprise endpoint management, OS deployment, patch management, software distribution, server automation, compliance management and incident resolution. The role requires strong troubleshooting, automation, and operational management skills in large-scale enterprise environments.

BMC Client Management (BCM)

Administer and manage BMC Client Management infrastructure.
Configure and maintain BCM Master, Relay, and Agent architecture.
Manage software packaging and deployment.
Perform OS deployment and imaging activities.
Configure inventory collection and asset management.
Troubleshoot agent communication and deployment issues.
Manage compliance and vulnerability remediation activities.
Create and maintain deployment policies and schedules.
Generate operational and compliance reports.

BMC TrueSight Server Automation (TSSA)

Administer and maintain TrueSight Server Automation environment.
Configure Application Servers, File Servers, PXE Servers, and RSCD Agents.
Develop and manage automation jobs and workflows.
Implement patch automation across Windows and Linux servers.
Perform server provisioning and configuration management.
Manage compliance checks and remediation activities.
Troubleshoot job failures, agent issues, and infrastructure problems.
Support large-scale server automation initiatives.
Optimize automation processes for operational efficiency.

Microsoft SCCM / MECM Administration

Manage Microsoft Endpoint Configuration Manager (MECM/SCCM) infrastructure.
Administer Site Servers, Distribution Points, Management Points, and Software Update Points.
Deploy operating systems using OSD Task Sequences.
Manage software deployment and application lifecycle.
Configure and maintain Software Update Management.
Manage Windows patch deployment and reporting.
Configure compliance settings and baselines.
Troubleshoot client health and content distribution issues.
Perform SCCM infrastructure upgrades and maintenance.
Support co-management with Microsoft Intune.

Endpoint & Patch Management

Manage enterprise-wide patching for Windows servers and workstations.
Monitor patch compliance and remediation activities.
Conduct vulnerability assessment remediation.
Ensure timely deployment of security updates and hotfixes.
Manage third-party software updates and deployments.
Perform health checks on managed endpoints.

Automation & Scripting

Develop automation scripts using:

PowerShell
Batch Scripting
Shell Scripting
Software deployment
Patching activities
Reporting
System maintenance tasks
Incident & Problem Management

Act as L3 escalation point for platform-related incidents.
Perform Root Cause Analysis (RCA).
Lead troubleshooting during critical outages.
Coordinate with vendors for product-related issues.
Participate in Change Management and CAB reviews.
Ensure SLA compliance and operational excellence.