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    IK

    Ikano Retail

    Retail

    Customer Order & Administration Manager

    Jaltenco, MexicoOn-SiteFull-timePosted 4d ago
    All Ikano Retail jobs

    Job description

    You will lead the planning and supply agenda within the Distribution Centre to secure excellent goods availability, a healthy stock structure and an efficient product flow at the lowest possible cost.

    You will connect commercial demand with supply and operational capabilities through accurate forecasting, range management, inventory follow-up and close collaboration with Retail Supply Integration and other key stakeholders.

    Key responsibilities

    • Lead, inspire and develop the Sales & Supply Support team, ensuring clear priorities, strong performance and effective ways of working.
    • Secure excellent goods availability through accurate forecasting, ordering, replenishment planning and inventory management.
    • Translate sales forecasts, commercial plans, range changes and business activities into supply and Distribution Centre requirements.
    • Collaborate with Retail Supply Integration and commercial stakeholders to secure availability for product launches, seasonal activities and business priorities.
    • Maintain a healthy stock structure by monitoring overstock, discontinued articles, slow-moving inventory and other stock-related risks.
    • Coordinate range changes, new product introductions and article phase-outs, ensuring that the required supply parameters are implemented on time.
    • Monitor goods availability, stock accuracy, inventory structure, forecasting performance and other relevant KPIs.
    • Identify deviations and implement timely corrective actions to improve availability, stock efficiency and operational performance.
    • Work closely with Distribution Centre operations to align supply plans with available capacity, product flow and operational priorities.
    • Analyze stock discrepancies and support the inventory management process in collaboration with relevant operational and business stakeholders.
    • Contribute to the Distribution Centre business plan and translate agreed priorities into clear team actions.
    • Balance goods availability, operational capacity and cost efficiency when making supply and inventory decisions.
    • Ensure compliance with the IKEA Code of Conduct, internal regulations, local legislation and health, safety, security and environmental requirements.
    • Recruit, coach and develop team members while supporting talent and succession planning.
    • Promote the IKEA values and contribute to a collaborative, inclusive and performance-oriented working environment.

      Qualifications

      Education

      • Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration or a related field.
      • Additional training or certification in demand planning, inventory management, forecasting or supply chain analytics is an advantage.

      Professional experience

      • Previous experience in supply chain, demand planning, inventory management, replenishment or logistics operations.
      • Experience working in a Distribution Centre, fulfilment or high-volume logistics environment.
      • Proven experience leading and developing teams.
      • Experience working with cross-functional stakeholders across commercial, supply and operational areas.
      • Demonstrated experience monitoring KPIs and translating data into practical improvement actions.

      Knowledge

      • Strong understanding of forecasting, replenishment, inventory management and stock accuracy.
      • Knowledge of range management, product launches, phase-ins and phase-outs.
      • Understanding of how availability, stock structure and operational capacity influence business and cost performance.
      • Ability to work with budgets, costs and KPIs to plan, follow up and steer the business.
      • Knowledge of the factors and processes that can affect inventory accuracy and product availability.
      • Understanding of health, safety, security and environmental requirements within a logistics environment.

      Skills

      • Strong analytical and problem-solving skills.
      • Ability to interpret data, identify risks and establish clear priorities.
      • Clear and effective communication with operational, commercial and regional stakeholders.
      • Strong planning, organization and follow-up skills.
      • Ability to manage multiple priorities in a fast-paced and constantly changing environment.
      • Ability to make timely decisions while balancing availability, capacity, stock and cost.
      • Confidence working with supply chain systems, reporting tools and Microsoft Excel.

      Leadership capabilities

      • Ability to lead through people and stakeholder engagement.
      • Proven ability to set clear goals, monitor performance and take corrective action when required.
      • Ability to build trust and communicate effectively with different audiences.
      • Ability to coach, support and develop others.
      • Ability to deliver results with speed, simplicity and flexibility.
      • Ability to improve operational performance while considering tactical and long-term priorities.
      • Collaborative leadership style aligned with the IKEA values.

      Please apply by 20 -11 -2026.

      Job details are sourced from the employer's original posting.

      Open job posting
      IK

      About the company

      Ikano Retail

      We all know that your home is more than a house. At IKEA, we also believe your work is more than a job.

      View all Ikano Retail jobs
      Industry
      Retail
      Open roles
      91

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