Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.
Your assignment
- Assist in the opening and closing of the check-out counter, which includes and but not limited to cash handling and deposit.
- Support customers with their enquires and help resolve escalated issues with customers.
- Assist customers to scan products, operate scanning equipment and fix transaction technical issues.
- Handles cash transactions and receive and process all payments according to standard operating procedures.
- Understand the department standard operation procedures and conforms to ensure compliance to department audits.
- Support the department in achieving its KPIs and main actions.
- To multi-task and support other functions with the Customer Relations Department, when required.
Your profile
- You are customer-service oriented with good communication and interpersonal skills.
- You are a committed and responsible team player who can cope in a fast-paced environment.
- You are meticulous, detail-oriented, highly observant and comfortable with handling cash transaction.
- You are computer literate and able to multi-task and work under pressure.
- You demonstrate strong integrity and sincerity in your work.
- You are hands-on and able to withstand prolonged hours of standing and handle heavy merchandise.
- You can commit to working on AM/PM shifts, including weekends and public holidays.
