IKG is the leading manufacturer of bar grating for a variety of industries: including industrial, architectural, government, safety and more. Since 1902, IKG has maintained its position by having a dedication towards quality materials, improving technologies, and providing exceptional customer service. You will be part of an experienced team working closely with the customer, helping ensure all projects are a success. From inquiry to installation,?IKG prides itself in?Forging
Partnerships™?and?creating products?that?withstand the test of time.?
- GENERAL RESPONSIBILITIES
- Provide outside and inside sales with support to manage new and existing accounts.
- Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately.
- Contact customers through, but not limited to, customer visits, phone calls, email.
- Perform sales and service functions for targeted markets, programs, and opportunities. The ideal candidate should aspire to advance into a sales position.
Essential duties and responsibilities include the following. (Other duties may be assigned)
- Assist Sales Rep in Co-managing accounts, region, or product specific markets. This includes but is not limited to identifying and order requirements, taking the order and order entry.
- Entering/processing quotations, orders, parts returns, credits, and invoicing through our ERP System.
- Point of contact for customers expediting orders. Notify customers of the promised delivery
- date with an order acknowledgment and ensure the customer receives their orders on time and shipment commitment targets are met.
- Lead vetting of potential customers through CRM.
- Assist in follow up with customers on concerns of logistics, tax, variance in delivery.
- Manage the web site inquiries and either respond or refer the inquiries to the appropriate person in the organization.
- Assist in providing territory information including forecast and market information.
- Prepare and present proposals, quotes, and product data information.
- Assist in answering questions from customers or individuals on how the products perform or direct them to the appropriate person that can assist them.
- Match product availability and company programs with customer requirements.
- Maintain files for orders and the customer address database.
- Receive and document customer complaints.
- Perform in a manner that will prevent errors and omissions.
- Aspire to become Sales rep inside/outside.
