Account Manager - Pharmaceuticals JOB SUMMARY The role focuses on developing long-term customer relationships, identifying new business opportunities, providing technical and commercial solutions, and achieving sales and profitability targets.
Manage and grow a portfolio of customers for the pharmaceutical business by promoting and selling specialty ingredients, excipients, functional ingredients, additives, APIs, and raw materials.
DUTIES AND RESPONSIBILITIES
Sales and Business Development
Develop and execute territory and account plans to achieve sales revenue, gross profit, and business growth objectives.
Identify and pursue new business opportunities for pharmaceutical industry to expand the customer base and increase sales.
Promote the company's portfolio of pharmaceutical ingredients, specialty chemicals, additives, and functional ingredients to meet customer application requirements and generate revenue.
Build and maintain a healthy sales pipeline through prospecting, networking, and customer referrals to sustain business growth.
Achieve assigned sales targets, gross margin objectives, and key performance indicators to support organizational goals.
Account Management
Build and maintain strong relationships with purchasing, R&D, quality assurance, production, and senior management teams to strengthen customer partnerships and drive business growth.
Understand customers' manufacturing processes, product development goals, and ingredient requirements to recommend appropriate solutions.
Identify opportunities to introduce new ingredients and improve product formulations to enhance product performance and customer value.
Conduct regular business reviews with strategic accounts to evaluate performance and identify growth opportunities.
Resolve commercial and service-related concerns to ensure high customer satisfaction and retention.
Supplier Relationship Management
Collaborate with principal managers to support sales and marketing activities, and business development programs.
Share market intelligence, customer feedback, and competitive insights to support supplier business strategies.
Support supplier growth objectives through market penetration and account development to expand business opportunities.
Commercial and Administrative Responsibilities
Prepare accurate sales forecasts and demand projections to support inventory planning and supply chain efficiency.
Monitor customer purchasing patterns and inventory requirements to ensure product availability and optimize sales opportunities.
Coordinate with Supply Chain and Customer Service teams to ensure timely product availability and on-time deliveries.
Manage customer pricing, contracts, and account documentation to ensure commercial accuracy and compliance.
Monitor customer receivables and support credit management activities to ensure timely collections and healthy cash flow.
Maintain accurate customer records, visit report, and opportunity data in the CRM system to support effective sales management and reporting.
MINIMUM QUALIFICATIONS
Bachelor's degree in Pharmacy, Chemistry, Chemical Engineering, Pharmaceutical Sciences, Biotechnology, Life Sciences, or a related field.
Preferably a Licensed Pharmacist
Minimum of 5 years of experience in B2B sales, account management, or business development within the pharmaceutical ingredients, excipients, APIs, specialty chemicals, raw materials, or related industries.
Experience selling technical products, pharmaceutical ingredients, excipients, APIs, or specialty raw materials to pharmaceutical manufacturers, contract development and manufacturing organizations (CDMOs), or related customers.
Experience managing customer accounts, developing customer relationships, and driving sales growth initiatives.
Demonstrated ability to understand customer requirements, provide product recommendations, and support application development.
Experience in preparing sales forecasts, account plans, and business development strategies to achieve sales and profitability targets.
Strong communication, presentation, negotiation, organizational, and analytical skills.
Customer-focused with the ability to build strong relationships with customers, suppliers, and internal stakeholders.
Ability to work independently, manage multiple priorities, and collaborate effectively with cross-functional teams.
Strong business acumen with a proactive and results-oriented mindset.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
IMCD Group is a global leader in the sales, marketing, and distribution of specialty chemicals and ingredients.