Customer Service Executive

Customer Service Executive

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.
In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Customer Service Executive

For our office in Selangor, Malaysia, we are looking for Customer Service Executive.

Job Responsibilities:

• Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.
• Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• To monitor stock status and prepare purchase order for all stocks.
• Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.
• Maintaining an efficient work environment while contributing to the overall success of the organization.
• Maintain a high level of cooperation and teamwork with outdoor sales staff.
• To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.
• Any other duties assigned from time to time by the immediate superior/Management.

Job Requirements:

• Diploma /Bachelor’s degree in Business Administration or equivalent.
• 3-4 years in customer service or related field
• Manufacturing or trading industry experience is highly preferred
• Proficiency in JD Edwards system is an added advantage.
• Pleasant personality with good interpersonal and communication skills.
• Conversant in Microsoft software package.