Customer Service (m/f/d)

About IMCD Group
IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.
In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.
In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.
Unleash a new element, Element [E]
IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.
Job opening
For our office in Zagreb, we are looking for a customer-oriented and collaborative Customer Service Representative to join our team full-time. This is an exciting opportunity to contribute to an international environment while delivering exceptional service to our customers.
What we are looking for:

• Strong customer and service orientation
  
• Excellent communication and interpersonal skills
  
• Empathetic and customer-centric mindset
  
• Resilient under pressure and passionate about delivering a premium customer experience
  
• Strong problem-solving skills with a solution-oriented approach
  
• Self-motivated, conscientious, and highly organized working style
  
• Team player with a positive, proactive attitude
  
• High level of ownership, reliability, and accountability
  Key

responsibilities:

• Manage orders independently, including import and export transport coordination
  
• Communicate regularly with customers and suppliers; handle contracts and documentation
  
• Support Sales team with pricing, calculations, and offers
  
• Monitor supplier payments and ensure deadlines are met
  
• Maintain accurate records in ERP (JD Edwards) and CRM (Salesforce) systems
  
• Optimize warehouse processes and stock levels
  
• Handle complaints and ensure customer satisfaction Complaints processing
  
• Debt collection
  Required qualifications and

skills:

• Completed commercial education
  
• Experience in Customer Service and/or Logistics within an international company
  
• Fluent Croatian and English
  
• Experience with JD Edwards and Salesforce is a plus
  
• Good computer skills
  IMCD offers:
  
• A varied role in a renowned, international, and fast-growing company
  
• Additional days off on 24 December and 31 December
  
• A loyalty scheme for long-serving staff
  
• A wide range of training and development opportunities for your personal and professional future
  
• Meal allowance
  
• Team events, such a Christmas party and a summer party
  
• Flexible working arrangements
  Are you interested?
  We are looking forward to receiving your application on our IMCD Career Portal!