Customer Relationship Advocate

Customer Relationship Advocate

Location: Cedar Rapids
Department: Customer Care

Employment Type: Full-Time

Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Customer Relationship Advocate, you will provide technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.

What You’ll Do

• Assist customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers.
• Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.
• Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation.
• Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
• Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
• Analyze and solve problems regarding billing, service, or sales issues.
• Demonstrate punctuality and consistent attendance.

What We’re Looking For

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team
• Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
• Strong leadership skills within a field environment