Network Maintenance Technician 1
Location: Cedar Rapids
Department: Network Services
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Network Maintenance Technician I, you will perform tasks necessary for service order and repair activities associated with fiber network facilities. With focus on the overall operations of the network, including network performance, installation, and/or maintenance. Conducts routine network operations activities, and other duties involved with network repair and maintenance.
What You’ll Do
- Splicing fiber optic cable (loose tube, Ribbon), terminate to customer and company patch panels/equipment.
- Complete the prep work for Loose Tube and Ribbon. Be able to Mid-Sheath, and split Buffer Tubes on Fiber optic cables.
- Ability to operate Optical Time Domain Reflectometer to test fiber, analyze trace, use of visual fault light and power meter loss and readings.
- Ability to read and interpret Network Maps for FTTH networks.
- Ability to read and interpret Fiber Splice documentation.
- Complete Aerial and Underground relocations.
- Pole Transfers completed to IUB (IA Utility Board) specifications.
- Installation and turn up/testing of fiber optic Nodes.
- Turn up hard line splicing, fiber, pole transfers, and network projects assigned.
- Take part in a rotation of on call level 2 duties including Network Monitoring.
- Troubleshooting and support of the FTTH plant, Calix (FTTH) Network, and Cienna gear (Eastern Iowa Ring).
- Ensure rapid response to service issues to minimize downtime and restore ImOn customers as quickly as possible.
- Perform all work necessary to conform to quality control guidelines (including compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc. and following.
- Policies and procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook.
- Responsible for verifying and tracking preventative maintenance and needed repairs within the Network.
- Assist in the development of training procedures and departmental processes.
- Occasional overnight travel to other ImOn Markets
- All Other Duties as Assigned.
What We’re Looking For
- Strong communication and customer service skills
- A positive, professional attitude, even in challenging situations
- Technical curiosity and a willingness to learn
- Dependability and attention to detail
- Ability to work independently and as part of a team
- Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
