IT Support

ESSENTIAL JOB FUNCTIONS

• Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.

• Respond to requests for technical assistance in person, via phone, and electronically.

• Provide onsite support for remote locations as required.

• Maintain high level of response to all queries by all users.

• Log all help desk interactions.

• Install & maintain desktops, laptops, printers, scanners, & other peripherals.

• Maintain hardware/software inventory.

• Maintain desktop backup software and AV software.

• Order and maintain inventory of computer supplies.

• Monitor spam filters.

• Troubleshoot computer hardware, software or network issues.

• Establish connectivity of ‘Smart phones’ to appropriate company’s email system and MDM.

• Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.

• Maintain smooth work flow and advise your supervisor of workload as necessary.

• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 0-3 years’ experience providing help desk support in an enterprise windows environment.

• Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.

• Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.

• Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.

• Strong initiative and the ability to work successfully in an environment with minimal direction.

• Ability and interest to function effectively as a team player.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.