Support Analyst, Data Support Analyst, Data Analysis , Website Support, SQL , Excel
This leading consumer Website Brand urgently seek a Support Analyst to join their Milton Keynes team.
The Support Analyst provides 1st and 2nd line support for the company website, connected systems and applications and involves working closely with users and software developers to build a wide-ranging knowledge of the different areas of the business systems for future development.
Duties
- Providing support for internally used systems by troubleshooting and resolving issues when something goes wrong
- Supporting our customers and consumers by investigating issues identified by our Customer Experience teams.
- Being a technical translator of information between our development teams and our users
- Liaising with external service providers, as well as our customers' technical teams where necessary, in order to resolve problems
- Working with internal stakeholders to assess the impact of bugs and other incidents as well as acting to mitigate risk when we identify it
- Acting as a consultant to the business, offering perspective for internal systems and the Consumers Website.
- Driving the upskilling of our front-line support teams, as well as other Support Analysts
Experience
- Support Analyts, analysing and diagnosing root cause of an issue
- Experience learning bespoke applications and data systems
- Is enthusiastic about dealing with large, complex data sets
- Can easily break down the requirements and scope of a problem
- Experience in using SQL to query databases and write bespoke reports
- Experience in using Excel beyond a very basic level
- Has the confidence to challenge those requirements, as well as the priority placed on the work
- Is extremely organised, able to prioritise and multi-task effectively without much guidance
- Has the ability to communicate with all levels of the business, particularly in translating between technical and nontechnical teams
- Enjoys having a sense of ownership for the work they deliver, particularly where that drives team and business objectives
- Is self-aware and rational, someone who will constructively challenge their own perspective on a problem as much as they will challenge someone else's
The working environment is set in spacious and open plan areas with modern break outs and kitchens. Free parking, and beautiful surroundings including amenities. The company has a fantastic history of success and a friendly and supportive culture that encourages training and career progression.
To apply please send your CV in Word Format with a covering letter detailing your current salary and notice period.
