Associate Specialist, Mid Office Payroll

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

In this role, you will have a clear set of responsibilities. However, as our organization is constantly evolving, you may be asked to contribute to projects or tasks not explicitly outlined in this job description. We value a flexible mindset and the ability to look beyond your core remit.

Job Objective

This role provides daily operational support to Randstad recruiters and sales associates related to time and expense capture with a high sense of urgency.  This critical role requires coordination with field partners to ensure timely processing of talent

●        Clarity of work and training provided to the offshore team

●        Quality and timeliness of feedback especially during ramp-up

●        Regular review of the effort and outcomes between onshore and offshore teams

●        In addition to training, job aids to assist offshore team

●        Timeliness and accuracy of data provided in the prepped recon.

Key Role and Responsibilities

Responsible for total administrative processes for talent and clients related to time capture: 

• Run daily and weekly time audit reports to ensure all expected talent hours are received.
• Responsible for processing received timecards via email or other time entry tools accurately to pay talent and bill clients.  This includes entering time in VMS tools, RFO, and closing Peoplenet and WTE clocks.
• Perform daily time entry validations to ensure accuracy of time entry for manual timecards.
• Handling of payroll errors
• Pursue missing timecards and approvals daily to ensure all talent time is accounted for and approved and documenting efforts for field visibility.
• Adhere to payroll schedules to ensure on cycle payroll for all talent timecards (paid and billed by Friday).
• Performs all activities necessary to load time files into staging tables for payroll process for identified tools and/or platforms
• Data entry or manual input to time entry systems
• Completes post processing audits and completes adjustments as required
• Documents and updates procedures for optimal team performance
• Work with clients, branches and talent to improve timely submissions of timecards and approvals by ensuring talent fully on boarded and on assignment
• Prepare customer and process level reporting to support management evaluation of team health.
• May train less experienced team members and direct their daily work.
• Review existing processes and recommend improvements to the same
• Support compliance and control protocol as defined by organization key control framework
• Other duties as assigned
• Build Relationships with talent, clients, and internal departments is critical to the success of this role.  The candidate should be able to handle conflict and demonstrate empathy for talent and a passion for Randstad’s business.
• Identify Opportunities to Improve:  Help identify improvements for both process and operational performance for the Business Services organization and Randstad overall.  Streamline time processing to ensure timeliness of pay and bill.
• Other  assigned duties from time to time

Key Skills required

• Proficient in Microsoft Office and Google Suite products such as Gmail, Google Sheets, and shared drives
• Strong customer focus and customer service skills
• Excellent communication and organizational skills
• Strong interpersonal skills and ability to analyze, explain, and draw logical conclusions from operational, regulatory, and/or business data
• Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
• Attention/Commitment to time frames and deadline.
• Ability to respond to customer needs with speed and accuracy
• Willingness and eager to learn; is curious
• Demonstrates Adaptability - Learning Randstad Pace
• Connect the dots” and understand dependencies
• Acts with a sense of urgency
• Openly receives feedback
• Ability to multi-task and prioritize work
• Accountable for personal results and teamwork
• Adherence to deadlines
• Focus on accuracy
• Ability to organize and prioritize a large variety and volume of tasks to achieve position goals

Key Competencies:

·       Reduction in time to resolve incoming incidents

·       Managing volume and reducing backlog

·       Ability to manage in a fast paced environment

·       Good data entry skills

·       Strong ability to communicate at all levels of a multi-national enterprise

·       Able to work under constantly changing conditions and tight deadlines

·       Good skills in presenting and facilitating

·       Prior exposure of working with overseas clients

·       Manage multiple tasks simultaneously, meet/exceed deadlines and  goals

·       Average excel skills

·       Professional, effective, and persuasive communication skills.

Education & Other Qualifications (Required and Preferred): 

●      Bachelor’s degree

●      Minimum of 3 years of experience in Finance, Accounting or any other related experience

●      Knowledge of Randstad operations and systems is an asset

●      Basic excel and reporting

Work Days: Monday to Friday

Shift Timings: 8 am to 5 pm EST Time.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.