Senior Associate, Mid Office Operations

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Job Purpose

The Talent App support role support talent through a digital journey from Randstad App download to hire. Working to expand the volume of ready to work talent by delivering a premium talent experience, underpinned by exceptional communication, active listening, and understanding of talent needs.

Key accountabilities

Talent readiness

• Proactively support Talent through every phase of the onboarding process from initial sign-up to achieving work ready status.

• Provide active technical guidance and hands-on support to ensure the successful download and initial configuration of the Randstad app.

Talent Communication and Support

• Manage and maintain effective communication with talent across various digital and direct channels, specifically including telephone calls, live chat, and email correspondence, to ensure a highly responsive and seamless support experience.

Technical and User Support

• Acts as the first point of contact for app troubleshooting and technical support related, resolving common issues efficiently

• Identifying and escalating complex technical issues to the appropriate internal teams for resolution, ensuring minimal disruption to the Talent journey.

Continuous Improvement and Feedback

• Capture, document, and provide feedback on common issues and pain points related to the digital experience. 

• Share insights to inform and drive continuous improvements for the wider Talent experience. 

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.