The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”, ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.
Client Retention
- Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
- Create value for ITC products and services.
- Monitor and manage Client retention through new agreements and renewals.
Client Management
- Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
- Create tailored solutions based on needs of the Client.
- Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
- Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.
Client Growth
- Identify growth opportunities for ITC within the existing Client base.
- Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
- Ensure Client portfolio growth to meet ITC vision for short term and long-term goals.
- 3-5 years of experience in account management
- Growth mindset, with a passion for Client Success
- Extremely well organized, detailed-oriented, results driven, and highly self-motivated
- Strong analytical, decision-making, and problem-solving abilities
- Ability to balance multiple priorities and provide solutions
- Great organization and time management skills
Preferred Qualifications:
- Bachelors Degree in Business Administration, Marketing, or a related Field
- 3-5 years in an IT technical position with understanding of PBX, VoIP, and IT (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
- Experience and working knowledge of MSP Environments
- 1-3 years of experience working with Salesforce
- 1-3 years of experience working with ticketing systems
- Previous experience in Sales
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k
