The Sales Manager is the backbone of our Sales Team, and meets regularly with team members, ensuring they are trained and prepared to solve our clients’ challenges. The Sales Manager manages a real-time Scorecard (KPI’s) for the Sales Team. The Sales Manager is always monitoring activity in Salesforce and coaching the Sales Team in both pre and post client meetings. Using this time to ensure that our clients are receiving the best “In-Telecom Experience”.
Compensation includes a base salary, generous commission and bonus structure, auto and gas allowance, cell phone allowance and expense reimbursement.
Team Leadership and Development:
- Recruit, train, and mentor a team of sales representatives to achieve and exceed individual and team sales targets
- Foster a positive Lead, Manage, and Accountability (LMA)
- Provide clear directions and communicate with clients and team members
- Understand the customer needs and match company offerings
- Demonstrates knowledge and experience in selling to mid and executive level managers in a competitive marketplace
- Observes (ride-along's) and provides team members with effective and encouraging coaching and feedback
- Working CRM knowledge, preferably Salesforce, and experience holding the team accountable for using the system
- Manage Scorecard and Team Needs
- Drives accountability through use of tools and processes
- Sales plans in place
- Pipeline is visible
- Forecasting is reliable
- Resource needs are communicated and backed up by data)
Operations Process and Procedures
- Identifies gaps in standards, processes, and procedure, and mentor the staff to align with those changes
- Identify gaps in processes and procedures and align with department leaders to resolve
- Communicate to team members the importance of the sales process
- Captures sales process best practices, builds or enhances sales process tools, provides training and drives adoption with the team
- Establishes a “way” in which the sales organization works and a rhythm of meetings and activities to drive performance
- Sales process and reporting
- Activity expectations
- Routine meetings (1:1’s, group, training, forecasting, management reporting)
- Systems for proposals, forecasting, etc.
- Effective usage of CRM
- Expense management and expectations
Agreement Deliverable Management
- Understanding ITC agreements
- Review and approve all quotes
- Review and approve all service agreements
Contributes to the Leadership Team
- Demonstrates business acumen on how Company’s business operates (strategically, financially and operationally)
- Maintains open and productive communication channels with the President and leadership team by communicating information clearly and effectively between the sales team, management team, and customers
- Participates in leadership meetings and provides updates on sales
- Provides visibility into pipeline, forecast, leading indicators (sales activities) and lagging indicators (results)
- Works collaboratively with and maintains open and productive communication channels with other departments
- Works effectively with all other departments and leaders for day-to-day leadership of the sales team as well as prepares the team for growth
- Be a true role model for company values and culture
- Always presents a professional image in appearance, communications, and interactions
- Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field. A master’s degree is a plus
- At least 5-7 years of experience in sales, with a proven track record of meeting or exceeding sales targets
- At least 2 years of experience in a leadership or sales management role
- Strong understanding of sales techniques, strategies, and processes
- Demonstrated success in driving revenue growth and achieving business objectives in the tech industry
- Strong analytical and data-driven decision-making skills
- Excellent leadership and communication abilities, with the capacity to inspire and motivate teams
- Experience and knowledge in MSP, VOIP, Security Cameras/Access points preferred
- The ability to work under pressure and handle stress
- Deep understanding of sales and marketing strategies in the tech service sector
- Familiarity with the latest technology trends, market developments, and competition
- Ability to adapt to a fast-paced and dynamic business environment
- Excellent leadership and coaching ability; can successfully coach others in sales practices
- Proficient in CRM Software and Microsoft Suite
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k
