Customer Care Support Agent

About Inbox Health
Inbox Health directly addresses one of the fastest-growing problems in healthcare: the challenge of patient billing. Built for billing teams, Inbox Health automates patient billing and patient payments and modernizes the patient support experience. Inbox Health improves patient engagement by providing clear medical bills immediately after service, choice of payment methods and communication channels, and fast, empathetic AI-powered support through the phone and live chat. By improving the patient experience, billers see an increase in profitability, cash flow, and collection speeds. With Inbox Health, billing teams report a 60% increase in collection speeds in the first 60 days. Inbox Health provides billing teams an automated, streamlined platform that saves time, reduces paper statement costs, and results in fewer patient phone calls. Inbox Health currently serves over 3,400 healthcare practices and more than 4 million patients a year. Headquartered in New Haven, Conn., Inbox Health was recently named to the Inc. 5000 list of fastest-growing private companies in America.

Are you interested in joining a rapidly expanding company in Guatemala? If you are intelligent, motivated to excel, and passionate about helping others, Inbox Health Guatemala could be the perfect fit for you!

As a Patient Support Specialist, you'll be responsible for assisting patients who contact us via phone or digital channels with questions about their healthcare bills, in both English and Spanish. You'll collaborate with a dedicated team of driven individuals within the Patient Billing Support department.

Requirements

Your day-to-day responsibilities will include:

• Providing accurate and professional responses to incoming phone calls or support tickets
• Maintaining organization and promptly addressing all patient inquiries
• Collaborating closely with billing customers to ensure patient profiles are updated accurately
• Identifying customer question trends for potential automation opportunities
• Thinking about product capabilities and customer needs to contribute to product development
• Engaging with the product/engineering team to explore new approaches and workflows

Requirements:

Our Ideal Candidate will:

• Enjoy interacting with people and possess excellent written and verbal communication skills (English)
• Have 3+ years of experience in customer support
• Experience in providing empathic support to customers
• Possess knowledge of US health insurance
• Be prepared to assist team members during periods of high call volume
• Demonstrate curiosity and a willingness to learn about the product, industry, competitors, medical terminology, etc.
• Bring forward new and creative ideas
• Be fluent in English (both verbal and written)
• Resumé/application materials must be submitted in English, as this is the primary language used for all internal and external communication
• Bachelor’s Degree preferred

Interested in this role?

Please submit your resumes in English to be considered for this role. Once resumes are received they will be reviewed and qualified candidates will be contacted for the next steps in the interview process.

Benefits

About:

Inbox Health is on a mission to reinvent how patients pay for healthcare. We're working to turn a frustrating and opaque process into an intelligent, personalized experience. We strive every day to create a better model for healthcare billing for all of us. We believe third party medical billers are an important backbone of the US healthcare industry and one that can help spur a better, fairer healthcare economy. We have chosen to focus our innovation on the needs of these billers to help bring about change across the tens of thousands of independent practitioners they serve.