Service Manager

The Opportunity

At InCharge, our success is built on operational excellence and strong leadership at every level. We're looking for a Service Manager to lead the day-to-day sales and revenue generation of our Sales & Service office. This is a strategic leadership role reporting into the Branch General Manager that is focused on driving service and construction revenue, growing a sustainable backlog, and maintaining accountability to monthly and annual gross margin goals. You’ll lead a multidisciplinary team, streamline sales-to-operations workflows, and foster a collaborative, inclusive culture as you drive InCharge’s growth across your designated area.

What You’ll Do

• Supervise all service technicians, providing daily direction, field coaching, and performance reinforcement. Set expectations for professionalism, safety, and quality while fostering a culture of accountability and continuous improvement
• Oversee technician and electrician workflows to ensure safe work practices, efficient job execution, and adherence to company procedures, installation standards, and customer requirements
• Drive technician productivity by ensuring accurate time charging to work orders, monitoring utilization metrics, and holding each technician accountable for meeting daily and weekly performance targets
• Serve as the first line of technical escalation. Address technician questions promptly to keep field work moving, reduce downtime, and maintain job momentum
• Coordinate the technician dispatch process to maximize field coverage, balance workloads, and ensure timely response to customer needs
• Schedule, track, and document all required technician training, including technical certifications, OEM courses, and safety compliance requirements (OSHA, NFPA, EVSE‑specific training, etc.)
• Provide on‑site supervision and perform hands‑on field work when needed to support job completion, troubleshoot issues, and uphold quality control standards
• Manage the technician service‑truck fleet, ensuring 100% DOT compliance, proper maintenance, accurate mileage logs, and readiness for field deployment
• Enter and maintain ADP time entries in the Excel Technician Timesheet Tracker. Validate hours, job codes, and documentation to ensure accurate labor reporting and operational transparency
• Review and approve technician work orders and ADP payroll to support timely, accurate payroll processing and proper job‑cost allocation
• Approve technician RAMP card transactions, ensuring receipts, documentation, and cost controls are followed in alignment with purchasing guidelines

Your Experience & Capabilities

• Bachelor’s degree in business administration, construction management, operations management, engineering, or equivalent work experience
• 5+ years of experience in electrical service, maintenance, construction, or related field operations
• Demonstrated experience leading and managing field-based electrical technicians, electricians, or service crews
• Strong knowledge of electrical systems, troubleshooting methodologies, electrical safety standards, and industry best practices
• Ability to provide technical guidance and serve as the primary escalation point for complex electrical service issues and customer concerns
• Experience coordinating field service activities, scheduling personnel, and optimizing technician productivity across multiple job sites
• Proven ability to review, approve, and verify work orders, service reports, labor hours, material usage, and job completion documentation for accuracy and compliance
• Experience ensuring compliance with applicable electrical codes, OSHA requirements, company safety policies, and customer specifications
• Proficiency with work order management systems, field service software, and maintenance management platforms (CMMS)
• Excellent communication and customer service skills, with the ability to interact effectively with customers, vendors, and internal stakeholders