At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.
As a GI specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families.
You will be required to:
- Conduct telemarketing calls to prompt general insurance products with clear and succinct product knowledge and references, to existing and prospective customers
- Entrench a strong brand image of Income through clear and honest sales pitch
- Recommend suitable policies to address customers’ needs and actively identifying opportunities for cross-selling and up-selling
- Follow-up on enquiries and promote direct business product activations
- Achieve KPI of sales performance, call quality and operational standards
- Achieve KPI of leads clearance and talk time
- Work closely with Team Managers for business development and implementation of sales strategies
To join us as a Telesales Executive, you should:
- Have obtained a minimum of GCE 'N' Levels, 3 G.C.E ‘O’ Levels Passes or NITEC certification
- Relevant insurance certifications such as BCP, PGI and HI will be a plus
- Past experience in the insurance industry will be advantageous
- Professional and well-spoken over the phone
- Good verbal communication and customer service skills to appease customers
- Motivated and driven when met with challenges, committed, strong-willed and persuasive in recommending suitable products
- Proficient in Microsoft Office and able to multi-task to efficiently reply to enquiries
