As Business Operations/Sales Manager, your role is critical and highly visible across the organization.
Full Job Description
- Minimum 6 years of leading a divisional operations function or similar responsibilities supporting and performing technical sales functions
- History of sales success and ability to qualify and quantify results
- Experience in project management and business systems implementation projects with the ability to convey operational status and issues to multiple levels of the organization
- Experience in organizational programs such as goals setting, training and enablement, curriculum development, organizational development, and metrics development
- Strong financial, analytical, and communication skills with the ability to think strategically about business challenges. We are seeking a Business Operations Manager to partner with Leadership to define, land and execute against the strategic priorities. This position will be responsible for implementing KPIs and measuring performance of the organization, supplying the management team with relevant and timely data.
- This individual will need to collaborate effectively with internal and cross-functional teams to solve problems, implement new solutions, and deliver successfully against high standards. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves”.
- Drive the implementation of business strategies and action plans across all channels – in close collaboration with executive team
- Lead competitive intelligence and deep dive analysis into market and competitive developments or consumer behaviors as well as knowledge and analysis of significant current industry events as they happen in real-time;
- Support key activities and deliverables within the multi-year strategic planning;
- Lead the preparation of Business Reviews and Leadership Team presentations.
- Directs the development and implementation of strategies for maximizing selling and customer add opportunities. Ensures plans highlight solutions to solving additional business and technology issues.
- Provides guidance on storytelling strategies to lead account conversations, evaluating account performance, developing short- and long-term strategies, and acting upon optimization opportunities. Shares best practices and leverages expertise cross-functionally to identify and act on opportunities to drive growth, revenue, and adoption. Encourages and coaches the team on how to exhaust all opportunities to develop relationships with customers.
- Ensures the development and execution of business planning by one or more sales teams, managing accounts within the portfolio, and holds their team(s) accountable for ensuring engagements yield sales and consumption targets in alignment with plans, budgets, and forecasts. Shares industry insights and best practices for leading diverse cross-functional teams. Directs team members to identify new business opportunities, drive growth, and facilitate actions to win, while leveraging internal and/or external partners to scale business by emphasizing mutual business growth, and coaches the team through reporting account details back to business stakeholders.
- Oversees and directs actions across multiple complex accounts and business areas, and manages planning and prioritization efforts across accounts to ensure individuals and teams follow-through with appropriate responses to account needs. Defines expectations and goals to guide the development strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Shares best practices across teams for assessing and adjusting priorities, and reducing complexity for customers in concert with sales teams, all while maintaining a high level of commitment and accountability. Defines priorities for projects across the line of business to drive business outcomes.
- Directs and holds virtual teams accountable to lead execution and customer escalations at the portfolio level, providing guidance and sharing best practices for executing prompt and swift corrective actions, understanding trends, and working with partners to mitigate recurrences. Ensures team(s) provide support for account management and internal partners to facilitate efforts to proactively address customer escalations and revenue, delivery and consumption blockers, and/or sellers blockers. Holds customers/partners accountable as part of the escalation cycle. Understands and develops contract elements (e.g., terms and conditions), contract negotiation, and risk management strategies.
- Proactively expands a strategic network of key internal and external partners and other business decision makers for their team and customers to ensure execution of core tasks, grow sales and partner impact, and to ensure seamless account management experiences within the portfolio. Drives engagements with key internal partners, business, and technical decision makers to develop long-range, comprehensive, tailored business strategies.
What We Offer:
- Competitive salary & equity grants
- Work from home flexibility
- Flexible working schedule
