IT Business Analyst

We are seeking an IT Business Analyst to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The IT Business Analyst plays an essential role in bridging the gap between business needs and technology solutions. This position is responsible for gathering, analyzing, and documenting business requirements to ensure that IT projects align with organizational goals and regulatory standards. The IT Business Analyst will facilitate communication between stakeholders, including clinical staff, management, and IT teams, to drive effective system development and implementation. The IT Business Analyst will support the successful delivery of technology solutions that improve members care, operational efficiency, and compliance. Ultimately, the IT Business Analyst ensures that business processes are optimized through technology while managing change effectively.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Health Informatics, or a related field.
• 3-5 years proven experience as an IT Business Analyst within the healthcare industry or a similarly regulated environment.
• Strong knowledge of business requirements gathering, use case development, and workflow analysis.
• Experience with User Acceptance Testing and change management processes.
• Familiarity with SQL, Visio and SDLC. Highly detail-oriented with strong analytical skills.
• Relevant experience may substitute for the educational requirement on a year-for-year basis.

Preferred Qualifications:

• Master's degree in Information Technology, Business Administration, Health Informatics, or a related field.
• Certification in Business Analysis (e.g., CBAP, CCBA) or related professional credentials.
• Experience working with Electronic Health Records (EHR) systems or healthcare IT platforms.
• Knowledge of healthcare regulations such as HIPAA and their impact on IT projects.
• Familiarity with Agile methodologies and tools.
• Advanced experience in data analysis and reporting.

Responsibilities:

• Collaborate with healthcare stakeholders to elicit, analyze, and document detailed business requirements and use cases.
• Develop and maintain process workflows and diagrams using tools such as Microsoft Visio to visualize current and future state processes.
• Lead and coordinate User Acceptance Testing (UAT) to validate that system solutions meet business needs and quality standards.
• Support change management initiatives by communicating changes, training users, and ensuring smooth adoption of new systems or processes.
• Work closely with project managers and development teams throughout the System Development Life Cycle (SDLC) to ensure timely and accurate delivery of IT solutions.