We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Schedule
*Float-Full Time*
Monday-Thursday 7:15am-6:15pm
Friday 7:15am-4:15pm
As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs
Work Location
9 clinic locations; focused most on East/South/Eagle Highlands clinics
*Must be flexible to work any location
Primary Responsibilities
This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:
- Accurate and timely resolution of patient accounts.
- Collecting information to generate complete and accurate financial and demographic records.
- Insurance verification, prior authorization, and coordination of benefits.
- Communicating with payers and patients to confirm financial information.
- Accurate patient registration and scheduling of recurring appointments.
- Answering incoming calls and directing patients and visitors appropriately.
- Participating in departmental operations and performance‑improvement activities.
- Complying with infection control, equipment training, regulatory standards, and safety programs.
- Ordering, distributing, and maintaining department supplies.
- Meeting productivity, quality, and service standards to support departmental goals.
Requirements
- High School Diploma/GED is required.
Preferred Qualifications:
- 0-3 years Customer Service/Medical experience desired.
- Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
- Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
About Us
