Barista Team Lead - Riley - Full Time Days

Hours:  36 hrs/wk Weekdays 6am-3pm with rotating Saturdays

Location:  Riley's Coffee Wagon

A Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.

Key Responsibilities:

• Team Leadership: Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safety

• Customer Service: Build rapport with customers, respond to questions effectively, and maintain a friendly, professional attitude

• Operational Oversight: Assist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignments

• Training & Development: Help the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skills

• Problem Solving: Address customer complaints, help resolve issues, and maintain a clean, organized store environment

• Compliance: Follow food safety regulations, sanitation procedures, and company policies.  Must obtain and keep Serv Safe manager certification within 3 months of starting position.

• Product Management: Stock and display products according to merchandising standards

Required Skills & Qualifications:

Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferred

Technical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reports

Soft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environment

Physical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environment

Requirements:

• High school diploma, GED or equivalent experience is preferred.
• Requires 3-5 years of relevant experience.
• Requires ServSafe Manager Certification within 6 months of hire.
• Requires the ability to operate kitchen equipment.
• Requires basic computer skills.
• Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.
• Requires adherence to local health regulations and safety requirements to produce safe food for consumption.
• Requires the ability to climb ladders.
• Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.