Customer Support Specialist

Cairo, EgyptOn-SiteFull-timePosted 1w ago

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Job description

To be added

Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.

Excellent oral and written communication skills for both English and Arabic languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.

Job details are sourced from the employer's original posting.

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About the company

InDrive

InDrive is a global ride-sharing and delivery super app that operates on a unique pricing model, allowing users to set their own fares. It aims to provide a more equitable and transparent platform for drivers and passengers.

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Industry: Ride-sharing
Open roles: 128