The Governance & Operations Specialist owns a set of repeatable procurement, payment, and business-operations processes for the Business Operations team, and also provides administrative and coordination support to the central GB (Growth Business) Ops function. The processes are well-defined and recurring rather than open-ended or strategic, but you are fully accountable for running them end-to-end — not just assisting with them. Just as important as running these processes reliably is improving them: we're looking for someone who is naturally proactive, gets restless with "this is just how it's always been done," and takes the initiative to simplify, speed up, or automate their processes rather than repeating them unchanged. You'll work directly with initiators, vendors, finance, and other business teams, and be the go-to owner for keeping these processes — and the GB Ops team's day-to-day operations — running smoothly, accurately, and getting better over time.
Procurement, Accruals & Payments (P2P) — Process Owner
- Own the contract and addendum request process end-to-end through the service desk/ticketing system, from initiation through to signature.
- Own invoice processing for your portfolio of vendors, ensuring accurate and timely payment on both one-off and recurring (monthly) schedules.
- Drive resolution of outstanding items blocking payment or signature (e.g. missing bank details, unsigned documents) by liaising directly with requesters and vendors.
- Own vendor compliance follow-up (e.g. KYC/onboarding checks), ensuring nothing is paid or signed until requirements are met.
- Maintain full ownership and visibility of your open procurement and payment requests, tracking status and next steps through to closure.
- Proactively spot friction and recurring issues in the P2P process (e.g. repeated delays, missing information, manual workarounds) and push through fixes — don't just process the backlog the same way each time.
- Monthly accrual management - requests, signing, PO arrangement, payment controls and tracking
Business Operations & Process Ownership
- Own the testing and rollout of assigned internal operational tools and workflows (e.g. service desk configuration), coordinating directly with stakeholders on approval steps and access requirements.
- Own recurring finance operations tasks, such as monthly expense reporting and accrual submissions, as part of the month-end close process.
- Build and own centralized registries of business documentation (e.g. contracts), working with cross-functional teams to consolidate and validate information.
- Document processes within GB including defining process steps, required inputs, and ownership — then keep them running and improve them over time.
- Act as the day-to-day owner of procurement related processes for general or specific business units within Growth Businesses -unblocking dependencies and driving tasks to completion.
- Regularly review your owned processes for inefficiencies or manual steps that could be simplified, standardized, or automated, and proactively propose and implement changes rather than waiting to be asked.
Central GB Ops Support
- Own event planning and coordination for the central GB Ops function (e.g. offsites, team events, workshops), managing logistics end-to-end from venue/booking through to on-the-day delivery.
- Own calendar management for key GB forums and recurring leadership meetings, ensuring scheduling, invites, agendas, and materials are prepared and circulated in advance.
- Provide day-to-day administrative support to the GB Ops team — e.g. meeting notes and action tracking, document preparation, and other ad hoc coordination tasks — keeping the function running smoothly.
- Look for ways to make recurring admin, events, and forums run more smoothly each time (better templates, tighter checklists, less last-minute scrambling) instead of repeating the same process from scratch.
- Experience: 0–2 years in an operations, business support, procurement, or finance-adjacent role; this is an entry-level position — the processes you'll own are repeatable and well-scoped, so relevant internship, coordinator, or administrative experience is welcome.
- Genuinely proactive and improvement-driven: you don't accept "that's just how it's done" — you notice what's clunky or repetitive and take the initiative to fix it, rather than waiting to be asked or defaulting to the existing way.
- A strong sense of ownership and accountability — comfortable being the named owner of a process end-to-end, not just a contributor to it.
- Strong organizational skills and attention to detail, with the ability to independently manage multiple owned processes at once.
- Comfortable working in ticketing/service-desk systems (e.g. Jira Service Desk), standard spreadsheet tools, and calendar/scheduling tools.
- Clear, proactive communicator, confident following up with internal and external stakeholders to keep processes moving without needing to be chased.
- Experience with, or aptitude for, event planning/coordination and calendar management for senior stakeholders or recurring forums.
- Basic understanding of, or willingness to learn, procure-to-pay and invoicing processes.
- Fluent English (written and verbal); additional languages are a plus.
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary starting from 21 700 EUR gross.
Final benefits may vary depending on the location.
