Job Title : WCS Support Lead
Location : Mooresville, NC.
Type of hire : CTH
Note:Please send profiles to pavani AT indsoft.com
Job Roles / Responsibilities:
Must Have Skills:
• Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience
• Minimum 2+ Years of experience in production support for a customer facing ecommerce application
• Strong experience in problem diagnosis and creative problem-solving skills
Desired Skills:
• Ecommerce B2B and B2C functional knowledge
• Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools
Job Roles / Responsibilities:
• Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA.
• Provide on-call support (weekly rotation) during non-business hours.
• Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities.
• Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
• Create reusable knowledge articles, how to guides for commonly occurring issues.
• Provide solutions for recurring problems and track to closure.
• Participate in application design discussions and Knowledge transfer sessions.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Founded in 1998 and managed by a visionary who has a very strong technical background, IndSoft is one of the fastest growing consulting services companies and is headquartered in Chicago. We have international delivery centers in the USA and India. Our motto "We put the IT in your PROF-IT" is more than just a tagline; it inspires the true spirit of IndSoft - delivering business value and creating a sustainable competitive advantage.