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    Inetum

    Digital Services

    Agente service Desk 1º nível

    Lisbon, Portugal, PortugalOn-SiteFull-timePosted 2mo ago
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    Job description

    Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.

    Main Responsibilities

    • Log and manage tickets using ITSM tools
    • Deliver remote support (phone, email, chat)
    • Troubleshoot low-complexity issues (hardware, software, access)
    • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Perform basic user administration (Active Directory / Entra ID)
    • Escalate incidents when required
    • Ensure SLA compliance
    • Experience in IT support (1st line)
    • Knowledge of Windows 10/11
    • Basic networking knowledge (TCP/IP, DNS, VPN)
    • Experience with ticketing tools
    • Strong communication and user orientation

    Job details are sourced from the employer's original posting.

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    About the company

    Inetum

    Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.   Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.   Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

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    Industry
    Digital Services
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